Senior Manager of Operations

• Logistics Management:
  
  • Ensure that company resources and client services are delivered efficiently on time and in the most cost-effective manner.
  • Monitor and analyze areas for improvement
  • Maintain a dashboard to track key performance indicators, review with Sr Mgt monthly.
  • Design and implement strategies that optimize the efficiency and effectiveness of HCI’s mobile testing operations.
  • Work closely with COO to oversee execution of said strategies.

• Technology and Systems:
  
  • Evaluate and recommend current routing software, transportation management systems, and other logistics tools to streamline operations.
  • Continuously monitor and improve system performance, troubleshoot technical issues, and ensure data accuracy.
  • Stay informed about emerging technologies and innovations in the logistics field, exploring their potential for enhancing operational efficiency.

• People Management:
  
  • Lead and manage a department of route schedulers/planners, and fleet support to produce superior results for both internal and external customers
  • Conduct regular meetings with staff to facilitate knowledge, engagement, and optimal performance.
  • Foster a positive attitude that encourages collaboration, motivation and excellence.

• Fleet Management:
  
  • Work closely w/Fleet Support Manager to oversee the management and maintenance of the company's fleet of vehicles, ensuring they are in optimal safety and operating condition at all times.
  • Oversee coordination of vehicle repairs, inspections, and preventative maintenance schedules to minimize downtime and ensure compliance with safety standards.
  • Manage relationships with external transportation providers, negotiate contracts, and monitor vendor/supplier service levels.
  • Ensure compliance with local, state, and federal regulations regarding vehicle operation, licensing, and insurance.

• Route Planning and Optimization:
  
  • Collaborate, develop, and implement efficient routing strategies for service delivery in view of time, distance, customers’ work shifts and anniversary test dates, geography, and cost.
  • Analyze transportation data to identify opportunities for route optimization, client testing coverage, and cost reduction.
  • Collaborate with cross-functional teams to gather input and ensure routes align with operational requirements and customer expectations.

Requirements:

• Bachelor's degree in logistics, supply chain management, business administration, or a related field
• 7 – 10 years strong work history / experience
• Proven experience in route analysis, logistics, transportation, or supply chain management, with a focus on routing and optimization.
• Strong analytical skills
• Proficiency in using routing software, transportation management systems, and other relevant tools.
• Knowledge of local, state, and federal regulations governing transportation and logistics operations.
• Excellent organizational skills, with a keen attention to detail.
• Strong verbal and written communication skills
• Problem-solving mindset and adaptability to handle changing priorities and time-sensitive situations.

Salary commensurate to experience and abilities