Senior Manager - Partner Success

About the Role

The person in this role will support and nurture important strategic relationships between Caribou and key business partners.  The primary objective of these relationships is to efficiently drive qualified prospects to Caribou while meeting or exceeding revenue goals for our partners.  Partner examples include affiliates (like Creditkarma Nerdwallet Lending Tree etc.) or businesses in a similar vertical whose customers have similar motivations and need sets.  The person in this role will be expected to cultivate strong strategic alignment to enable continual and mutually beneficial growth.

In this role you will…

• Be the day-to-day primary point of contact for key strategic partnerships

• Inform long-term strategic direction of partnerships within Caribou

• Seek identify and recommend opportunities to grow partner relationships in a manner that drives success for both Caribou and our partners

• Own the creation prioritization and curation of partner success development roadmaps and collaborate with Product Engineering Analytics Risk and Sales Ops teams to ensure alignment and delivery

• Own the cross-functional oversight and management of projects intended to improve grow and/or optimize partner relationships

• Own delivery of partner goals within plan

• Proactively monitor partner performance metrics to identify and mitigate any potential operational or environmental issues or blockers to achieving partner success goals

• Inform and guide partner performance forecasting

• Evaluate inform and guide strategic partner contract commercial pricing decisions

• Define the frequency timing agenda and objectives of regular virtual and in-person partner meetings

• Define and own the development and distribution of partner reporting tools

• Create and nurture partner relationships that are highly collaborative communicative responsive and engaged

This role can be based out of our Caribou office in Denver CO. Alternatively this role may work remotely from a state where Caribou operates with a preference for the Chicago IL Denver CO or San Francisco CA markets.*  This role requires attendance at regular in-person team and partner meetings.  As a result travel should be expected ~20% of the time.

About You

You like us are driven to achieve your goals. At Caribou we have just three core values: Give a damn. Velocity. Make the assist . We’re motivated. We race towards our goals. And we help each other along the way. We are ideally seeking:

• 8 years of Affiliate/Partner management experience within a high-growth technology-driven startup preferably in the finance banking insurance auto or related industries.

• Bachelor degree required; MBA (designation or in progress) a plus.

• Critical thinker who can clearly articulate a compelling narrative around an opportunity and make sound and data-supported recommendations / conclusions.

• Strong sense of ownership in work quality and continuous improvement with past demonstration of independent work management.

• Effective project manager who can influence without authority to ensure cross-functional alignment and on-time delivery

• Budget and forecasting experience

• Sound knowledge of affiliate and partner dynamics and the factors that contribute to and encourage mutual success

• Proactive engaging friendly and prompt communication style

• Sound understanding customer acquisition journey dynamics and funnel optimization

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes:

• Competitive compensation: $115k - $144k

• Equity options

• 401k savings program

• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.

• Robust wellness benefits including company-paid plans for health dental vision mental health disability and basic life insurance.

• Optional benefits to suit your individual circumstances such as HSAs FSAs supplemental life and medical insurance and pet insurance.

• Up to $1000 per year for eligible professional development expenses.