Senior Manager, Partnership Operations

OUR MISSION

Thyme Care is on a mission to ensure every cancer patient receives the highest-quality care. By collaborating across the cancer care community, we’re improving access, experience, and outcomes while lowering the total cost of care for everyone.

Thyme Care partners with health plans, employers, and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. Our approach combines a technology-enabled Care Team and seamless integration with providers, creating a hybrid collaborative care delivery model that guides and supports the entire patient journey. Thyme Care empowers over 400 oncologists nationwide through purpose-built tech, advanced data analytics, and virtual patient engagement, driving better care and outcomes in value-based arrangements. Thyme Care is a founding member of CancerX, and is backed by leading investors. To learn more about how Thyme Care is enabling the shift to value-based care in oncology, visit www.thymecare.com.

YOUR ROLE

As a Senior Manager of Partnership Operations, you will drive partnership strategy and manage contract performance and accounts with your manager's direct support and mentorship as you grow your portfolio. Your role will involve implementing our services and nurturing relationships across all tiers of leadership with our payer partners. From post-contract signing to launch and beyond, your efforts will directly contribute to driving Thyme Care’s impact in healthcare.

• Initiative Management: Seamlessly manage large cross-functional initiatives internally and externally, primarily liaising with payer partners.
• Relationship Building: Foster robust, trusting relationships with Operations leadership and cross-functional stakeholders.
• Comprehensive Understanding: Swiftly grasp the intricacies of our business, member engagements, payer partnerships, and provider relationships and how they connect to the partnership outcomes we look to drive
• Project Leadership: Take charge of multiple project timelines and operationalization, working towards leading partner implementations independently.
• Process Improvement: Continuously refine and enhance processes for managing ongoing partner operations, ensuring efficiency and driving account performance
• Knowledge Sharing: Based on your previous experiences, share best practices in implementation, account management, and executive relationship management.
• Stakeholder Management: Develop strong relationships with assigned partners through effective stakeholder management, including leading joint operating committee meetings and providing periodic business reviews.
• Collaborative Partnership: Partner closely with Thyme Care’s Growth team to support new health plan or risk-bearing entity sales and renewal/upsell efforts for existing partners.

WHAT LEADS TO SUCCESS:

• Member-Centric Approach. Demonstrate unwavering commitment to Thyme Care’s mission, particularly emphasizing the importance of member experience.
• Action-Oriented. Display a bias towards action, promptly identifying and prioritizing initiative needs and ensuring timely execution.
• Open to Learning. Humbly seek feedback and actively pursue diverse perspectives, fostering continuous personal and professional growth.
• Relevant Experience. Bring several years of experience as the primary point of contact in implementing and/or account managing programs with health plans or risk-based entities.
• Immediate Readiness. Possess the ability to dive into implementation work from day one, managing existing partnerships and work streams adeptly.
• Operational Acumen. Break down complex tasks into actionable steps, navigate challenges adeptly, and pivot based on real-time feedback.
• Attention to Detail. Exhibit meticulous attention to detail to ensure that all deliverables meet Thyme Care’s standards of excellence.
• Executive Communication. Demonstrate strong executive presence, communicate effectively with internal leaders and external executives, and navigate stakeholder dynamics adeptly.
• Comfort with Ambiguity. Thrive in ambiguous environments, demonstrating a proven track record of success in navigating evolving landscapes within fast-paced environments and startups.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $120,000-$145,000. The salary range could be lower or higher than this if the role is hired in another location or at another level. We also believe that your personal needs and preferences should be considered so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.