Senior Manager - Payments Strategy & Operations

About the Role

We’re looking for a Senior Manager Payments Strategy & Operations to join our team for a role to work remotely based in Canada.

Reporting to Director Payments you’re going to be leading a team of system analysts to deliver against a hybrid strategy/operations mandate that touches all things money movement - fund flow designs for new products financial reconciliation technical analysis and continuous improvement recommendations to payments engineering cross-functional project delivery and efficient execution and automation of critical daily workflows.

What You’ll Be Doing

• Own the “operating system” for the Payment Operations team - continuous intake and prioritization of initiatives from across the org project planning and requirements gathering sprint planning and delivery and execution / automation of routine tasks

• Put your fingerprints on every product - use your deep understanding of KOHO’s payments stack and business goals to design and operationalize all money movements acting as the interface between Product Tech Risk Finance Data etc.

• Own financial reconciliation function end-to-end - set strategy and standards for detection and mitigation design workflows and tooling/automation

• Drive continuous improvements and guide the evolution of KOHO payments stack - set and track KPI targets do impact analysis and synthesize opportunities into an actionable engineering roadmap

• Empower KOHO with payments data - develop and maintain standardized data models reporting and analytical tools; stand up new data ingestion and publication pipelines.

Who You Are

• 5+ years payment operations experience in a high-tech environment; deep understanding of card and bank transaction lifecycles financial reconciliation and authorization / settlement processes in modern API-based systems.

• Strong people manager passion for coaching and developing the hard and soft skills necessary to deliver both operational and project work under shifting priorities.

• Tech-savvy and love working with engineering. Comfortable digging into API docs architecture diagrams and system logs to diagnose issues and make clear asks.

• Highly analytical problem-solver with strong business acumen.  Proficient pulling your own data with SQL constructing forecasts and impact estimates and making educated assumptions to enable trade off and prioritization decisions.

• Excellent communication and stakeholder management at all levels can synthesize complex topics to diverse stakeholders and bridge technical and business functions.

• Process optimization is second nature obsessed with measurement and efficiency