Senior Manager - Performance and Analytics

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering dedication to back our customers, communities and each other. Here, you'll learn and grow as we help you build a career that's important to you with benefits, programs, and flexibility that support you personally and expertly.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Manager position within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.

This position reports to the director SPT, US SME Tele Sales, focused on supporting the Tele Sales Acquisition Team. This role will work collaboratively with Sales, Marketing, and Incentive Governance to provide strategic analyses, insights, sales performance, and thought leadership to support Tele Sales across Florida and Phoenix locations. The Senior Manager will work cross-functionally to lead special projects, daily run the business efforts, and strategic efforts from conception to rollout ensuring balance between business growth and colleague experience. This role is also responsible for defining success metrics, ensuring key performance indicators are reportable to track real-time business impact.

Key Responsibilities:

• Have a deep analytical mind and work with agility, being able to change course quickly to innovative ways to finding solutions
• Special revenue growth initiatives: Partner with collaborators to define and launch strategic growth initiatives, pro-actively providing updates
• Champion data driven decision making and actively collaborate with business partners to navigate change and respond quickly
• Deliver insightful analyses to support decision making at all levels and highlight specific trends
• Define annual goals and incentive changes, along with developing and launching a clear communication
• Build positive relationships with key collaborators, including but not limited to Tele Sales leadership, Marketing, Incentive Governance, and Enterprise Digital & Analytics

Minimum Requirements:

• Strategic, big-picture thinker with strong intuition for business and high degree of creativity in finding opportunities for products, services, new processes, and systems
• Excellent analytical and problem-solving skills to support SPT Director's and Business in reviews and special projects.
• Active knowledge of SQL/Hive, Excel, Tableau, and PowerPoint
• Ability to handle large layered datasets
• Strong project management skills with consistent record of successfully getting results on large-scale cross-functional initiatives
• Ability to prioritize and get results, delivering through a team in addition to as an individual
• Resourceful self-starter with the ability to navigate ambiguity and engage in structured thinking in order derive relevant, data-driven insights
• Ability to adopt a business mentality and link business strategies to specific initiatives
• Relationship-builder with strong consultative and relationship skills to partner with business leaders to devise solutions to complex business challenges
• Excellent communicator and understands the audience
• Be an agent of change, ability to initiate and adopt change. Provides solutions to address changes in the organization, strategic alignment, and technology implementation. Incorporate risk mitigation into planning and execution
• 5-7 years of relevant work experience
• Bachelor's degree

Preferred Requirements:

• Understanding of Python/ R preferred
• Master's degree

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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