Senior Manager, Process Analysis

This position is responsible for managing the Process Analyst or Process Manager activities related to evaluation of existing processes and provide recommendations and optimal solutions on processes improvements and best practices. This position requires expert level understanding of organization's processes and practices and manages complex projects. This role can collaborate with one of several business process owners or lines of business.
Major Duties and Responsibilities

• Analyze, define, and develop complex organization's business process methods and practices
• Provide strategic oversight and management to a team of Business Process Analysts and/or Process Managers
• Collaborate with leadership on breakthrough strategies to improve process efficiencies and cost reduction opportunities
• Manage efforts to enhance processes, reduce waste and increase effectiveness
• Research best business practices within and outside the organization to establish benchmark data
• Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals
• Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements
• Partner with business process owners and management on strategic initiatives with minimal guidance from more experienced analyst or department leadership
• Facilitate communication and gain commitment between business units and stakeholders to align processes and solutions with business strategies
• Use sophisticated quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis
• Research industry trends for application of process improvement techniques and best practices
• Train employees on root cause analysis tools and philosophies
• Perform other duties as requested

Required Qualifications
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to work independently, as well as in a collaborative and dynamic team environment
• Ability to handle multiple projects and priorities
• Ability to analyze and interpret data
• Ability to quickly identify business problems/opportunities
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate with all levels of management and company personnel
• Ability to manage multiple projects at one time
• Ability to prioritize and organize effectively
• Ability to document, prepare and present data-driven presentations
• Ability to supervise and motivate others
• Ability to make decisions and solve problems while working under pressure
• Ability to show judgment and initiative and to accomplish job duties
• Ability to think strategically and anticipate future trends, needs and expectations
• Knowledge of telecommunications industry preferred
• Superb knowledge of software applications such as Word, Excel, etc.

Required Education

• Bachelor's degree in Business Administration or related field

Required Related Work Experience and Number of Years

• Management experience - 3+
• Process or data analysis experience - 7+

BGN606 2024-29419 2024
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