Senior Manager, Process Improvement

Hi, we're Oscar. We're hiring a Senior Manager, Process Improvement to join our Center of Excellence team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will support our teams in driving a best-in-class, service-focused operation by designing, guiding and assessing the effectiveness of the use of operational frameworks and ideologies.  

You will report to the Director, Operational Excellence.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

This is a hybrid role in our Tempe, Arizona office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $118,080 - $154,980 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Develop and maintain the critical skills necessary to support a best-in-class lean operation while influencing future business decisions
• Anticipate, overcome, and prevent recurrence of complex problems and roadblocks in an efficient and effective manner
• Create routines that drive cross-functional collaboration within and outside of department
• Establish a vision of clarity and ensure stability and scalability within the direct area of influence
• Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to the organization and aligned to industry standards and best practices
• Development and implementation of core metric tracking and tool utilization present in a LEAN-based operational environment
• Drive Lean operational and cultural transformation within a production operations space, consulting and guiding leaders towards a growth and continuous improvement mindset
• Provide effective direction, mentorship, and influence regarding the necessity of process improvement work
• Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
• Demonstrate substantial levels of resilience and adaptability in a place of ambiguity
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 6+ years of experience coaching, developing, managing and scaling large teams 
• 5+ years experience using data and metrics to drive process and program improvements
• 4+ years experience working in a collaborative environment with a diverse set of people
• 4+ years experience implementing operational excellence- LEAN, Six Sigma, or other improvement methods

Bonus points

• Experience working with teams in multiple locations and within multiple disciplines
• Prior healthcare or health insurance-related experience
• Experience with facilitating, presenting to, and training senior-level leaders
• Experience leading change management 
• Advanced Google Suite or Microsoft Office capabilities
• Total Quality Management System experience or ASQ Certificate
• Bachelor's Degree
• Operational Excellence Certification (Lean Six Sigma)