Senior Manager- Product Analytics

Kabbage, an American Express Company, is setting a new standard in big data and FinTech and we are looking for a Senior Manager, Kabbage Line of Credit Product Analytics to help us in our mission to help small businesses be mighty.

Acquired by American Express in 2020, Kabbage is a leading FinTech company changing the way small businesses manage their cash flow. Applying automation and real-time data, Kabbage provides small businesses a suite of integrated cash-flow technologies from flexible lines of credit, digital business checking accounts, fast payments and predictive business analytics. Now with the powerful backing of American Express, Kabbage can offer millions of small businesses the opportunity to access digital tools to help them grow bigger, lasting companies. While we've received numerous awards and recognition-such as Entrepreneur's Top Company Cultures, Inc Magazine's Top Private Companies, Glass Door's Best Places to Work, and Forbes FinTech 50-it is our people, our culture, and our leaders that make Kabbage such a great place to work.

At Kabbage, we strive to be the place where a diverse mix of talented people want to come, to stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different.

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Job Description:

As the Sr. Manager, Kabbage Line of Credit Product Analytics, you will be responsible for leading the analytics and performance reporting for one or more of the product initiatives. The ideal candidate will be passionate about leveraging a deep understanding of product data to drive business performance through data-driven decision making. The candidate should bridge the technical and strategic divide, being as comfortable writing complex queries as they are presenting actionable insights to senior leadership.

What you'll be doing:

• Collaborate with the Kabbage Line of Credit Product team to define the end-to-end analytical needs for new initiatives including identifying data needs to effectively measure on-going performance, recommending analytics to track initiative success, and building tracking tools to monitor and inform capability enhancements on an ongoing basis
• Effectively communicate recommendations based on analyses to senior leadership teams, often the decision makers of long-term product strategy
• Become an expert in Kabbage products and develop deep understanding of the customer experience, with an eye for relating it back to analytical needs and capabilities
• Understand the systems and business processes that populate important systems with product data and establish yourself as the product domain expert for data and analytics needs
• Partner with business stakeholders to define most relevant KPIs and create scalable, user-friendly reports and dashboards (often in Tableau) that provide visibility into key product metrics and trends

What we're looking for in you:

• 5+ years of experience in an analytical role, performing deep-dive analyses and defining key business metrics that drive strategy; Financial services experiences is a plus
• Bachelor's degree in a quantitative field (e.g., statistics, engineering, math, science, economics). Advanced degrees preferred
• Experience collaborating with product teams on net new product initiatives to discover their unique business needs and translate them into insightful analytics and regular reporting
• Demonstrated strength in written and verbal communication, adjusting message to audience and succinctly summarizing complex concepts
• Extremely proficient in SQL with the ability to navigate and connect disparate datasets
• Extensive experience with Tableau and/or other analytical tools and visualization software (e.g., Qlik, Looker)
• Proficiency in a scripting language (Python or R) for data analysis is a plus

What you should have:

• Analytical Skills: Able to structure and transform qualitative or quantitative data into insightful conclusions and recommendations
• Flexibility/Adaptability: Not thrown off by frequently changing priorities and conditions; manages complexity and change effectively
• Drive & Persistence: Proactive & self-driven; resourceful, has grit, and a positive "can do" attitude. Possesses a strong willingness to work hard and efficiently to get the job done
• Collaboration & Influence: Ability to successfully influence and bring together internal and external stakeholders to achieve shared goals
• Communication Skills: Communicates information, ideas, and concepts clearly
• Attention to Detail: Does not let important details slip through the cracks or derail a project
• Curiosity: Unwilling to accept surface level answers and has a deep love of learning

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.