Senior Manager, Product Design - Consumer Platform, Content & Discovery

Title: Sr Manager, Product Design (Consumer Platform, Content & Discovery)

Location: This is a fully remote position. If you are located near one of our LTK offices, come have a coffee when you want to socialize!     

Full-time Role: (Benefits, 401K etc.)

Job Purpose: We are looking for a talented Sr Manager, Product Design to join our team. You will be a member of a cross-functional design, product, and engineering team as well as our larger Product Design & Creative team. The ideal candidate for this role will be a design and people leader capable of driving design decisions across the Product, Design, and Engineering organizations that support our users, business, and underlying technology. You’ll create scalable design solutions for iOS, Android, and responsive web applications, while guiding designers to reach their full potential and motivating them to achieve design excellence within your domain. Achieving this goal requires close collaboration with business leaders and stakeholders throughout the organization from conception to smooth roll-outs. Most of all, you’ll be part of a tight-knit team that enjoys solving big problems together.

Tasks and Responsibilities 

• Oversee the development, execution, and improvement of user experience and product design strategy across the end-to-end consumer platform
• Help drive our operational design strategy, owning and evolving a holistic design process to lead improvements in design standards, processes, tools, and team culture
• Act as a cross-functional design lead within the Product Design & Creative team, collaborating with other designers to evolve and refine our design system, and ensure visual cohesion and engineering efficiency across all user touch-points
• Contribute UX and Design thought-leadership to a highly collaborative team of UX, product, and engineering with a focus on converting strong conceptual thinking and product strategy to impactful and intuitive experiences, specifically within the content and discovery domain
• Work through design problems from beginning to end, translating research insights into ideas that form disruptive new products and features, sketching and prototyping these ideas to quickly assess market viability, and designing detailed interaction behaviors that bring delight to users
• Close partnership with Creative and Marketing teams to ensure strong visual design and consistent brand expression across all consumer touchpoints
• Identify the need for analysis of customer behavior changes embracing data, quantitative user research, and A/B testing to help inform design decisions
• Help plan and run usability tests and qualitative user interviews to understand user needs
• Serve as the voice of the customer and act as a customer experience advocate when considering design decisions that will affect both our users and our business
• Apply and further develop your experience in developing new approaches to design based on industry best practices
• Enjoys working closely with product managers, engineers, and stakeholders and able to communicate design decisions that lead to high business impact
• Recruit and develop extraordinary talent, by coaching, managing and mentoring a small team of designers  

Skills and Requirements 

• 8+ years of experience designing digital products, ideally in ecommerce design (while being able to present a rich portfolio of past projects to demonstrate your passion and knowledge about designing for ecommerce platforms and search and discovery paradigms)
• 3+ yrs of experience managing small teams of designers
• Degree in VIsual Design, Interaction Design, Industrial Design, Motion, Architecture, Urban Planning, Graphic Design, HCI, or related field of study (or work experience in lieu of degree)
• Amazing portfolio of design work outlining both process and final design solutions
• A strong command of contemporary design tools such as Figma
• Experience with user research and qualitative research methodologies such as surveys, interviews, and usability testing
• Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
• Understanding of design systems and patterns, while also staying aware of technological feasibility
• Embraces the design thinking process to solve problems 
• A solid design foundation and aesthetic delivering designs/documents that are simple, informative, and filled with craftsmanship and strong attention of detail 
• Ability to juggle multiple projects and priorities and effectively deliver in a fast-paced, dynamic agile environment
• Ability to roll up your sleeves and design and prototype elegant, scalable solutions for web and mobile apps to support fellow team members is a plus
• Respectful when challenging assumptions and give and receive feedback with equal grace
• Estimate work, commit and deliver on deadlines and are vocal when risk arises
• Team player that enjoys collaborating cross functionally and working with a great group of designers, who genuinely care about design and each other