Senior Manager Product Development - Data Visualization

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services (GMNS) Analytics, Data and Marketing is dedicated to supporting merchants globally and transforming what it means to be an Amex merchant. Our team is responsible for partnering with global markets to drive profitable growth, accelerate Merchant Acceptance and amplify the value of Amex acceptance to Merchants and Card Members at scale. Within the Analytics, Data and Marketing team, the Amex Offers Automation and Measurement Products team is responsible for managing a digital ad platform to setup, manage and optimize Amex Offers campaigns as well as measure their performance and deliver actionable insights to merchants and internal business stakeholders.

How will you make an impact in this role?

We are seeking a Senior Manager Product Development - Data Visualization, who will manage the Global Offers Marketing Measurement and Insights Digital Product. As a core member of a digital product team you will be responsible for enabling digital experience across various channels (tableau dashboard, web dashboard, e-mail) for internal and external users of data insights product. You will have the opportunity to conduct deep data analysis by using very large datasets and find the most effective way to visualize/design presentation of core metrics and insights.

This role is part of a broader team that provides the digital tools, insights, and support to help merchants of all sizes manage every aspect of their American Express relationship securely and efficiently. We are responsible for the digital products and experiences enabling merchants across the globe to manage their account, access customized experiences, uncover insights about their business, and tap into the value of the network and our data.

Responsibilities:

• Set vision, strategy and priorities for merchant insights products, including reporting suite for internal colleagues as well merchants.
• Research and understand colleague and customer needs to inform data strategy, requirements and product roadmap
• Setting a strategic vision & tone by assessing business needs, developing relevant analytical solutions, researching new methods as needed, and applying best practices across markets
• Closely partnering with Technologies in an Agile product development environment
• Sustaining a close partnership with GMNS Marketing and EDDS Product and Operations teams globally. Educating and influencing marketers, product owners, platform owners, and channel owners to ensure our data, methods, products, and insights are adopted and of highest integrity
• Identifying opportunities to standardize and productize our analytic offerings, and product-managing existing insights products through continual features enhancements
• Establishing prioritization principles and managing a reporting & analytics engagement pipeline & operational model for a variety of customers
• Seeking & actioning customer feedback to continue enhancing our core focus and the processes for delivering them
• Define and monitor product metrics and KPIs

Qualifications

• 3-5 years of product management in insights products & data analytics experience, along with merchant business and data experience
• Thoughtful, hands-on application of a variety of analytical approaches, delivery of clear & powerful insights and recommendations for partners, and keen attention to details
• A passion for data visualization & intuitive information display. Effective communication of dense and/or highly numeric content in a simple and straightforward manner.
• Expertise with business insights platforms such as Tableau, Sisense, Microstrategy or similar is required.
• Direct experience in marketing campaign measurement: knowledge of multi-channel marketing including digital, mobile, direct mail, email, above-the-line, and multi-merchant marketing
• Deep working knowledge of Cornerstone/Big Data environment is needed, along with building products that provide self-service capabilities to access and comprehend complex data and insights
• Comfort with multiple programming languages such as Hive, SQL, Python and the ability to provide technical advice to the team
• Skillful communication and consistent success building strong relationships, credibility, and influence at multiple band levels and across different functional teams.
• Aptitude for user experience and technology with the ability to speak fluently across analytics, design and engineering.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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