Senior Manager, Product Management

Provides Product and Business leadership for NCQA's evaluation programs.

Product Strategy. Support the effort to develop clear and compelling vision & strategy for current and future NCQA evaluation programs. Partner with director to define the product vision, including identifying the opportunity and actively seeking out new opportunities to further that vision. Liaise with other product line directors to identify opportunities and execute on product roadmaps. Work with cross-functional teams to formulate ideas, conduct user and market research, create business cases/models (including pricing, licensing, etc.), and develop product content and requirements. Understand and analyze market offerings and competitor capabilities. Engage with customers to gain firsthand insight on the programs and customer needs.

Directly create and manage products and programs in areas to help meet purchaser needs, improve care, ensure trust in data, and differentiate clinical performance. The role will own and be accountable for individual programs in these areas or new ones. This includes expanding current programs such as Health Plan Accreditation, Utilization Management, Credentialing, Population Health, Patient-Centered Medical Home and others.

Product Development. Work on the product development process. Work with Operations, Information Systems, Sales & Marketing teams to ensure successful feature/product launch. Foster a shared understanding of the product throughout the product development team and the broader organization through the creation of user stories and other supporting documents. Manage a product roadmap that aligns with business strategy and market needs. Serve as the go-to expert on the product.

Lifecycle Management. Work on the complete product lifecycle from formation to development to delivery and execution and end-to-end commercial success of Evaluation programs. Define and track key performance indicators for feature/product launch.

Primary Responsibilities:

• Product Management (revenue, profitability, roadmap, business case/ ROI)
• Influence with Product Management (PM)Directors Program Definition, Strategy, and Management
  • Content Definition and Roadmap
  • Program Roadmap
• Drive with PM Directors in all aspects of development, from front-end to launch, for existing and new evaluation programs and services. Activities include:
  • Ideation and Concept Validation
  • Business Case development and Business Planning
  • Gathering voice of customer (VOC)
  • Presenting product ideas to advisory groups and Leadership Team to obtain feedback and refine ideas.
  • Product Design
  • Content Development (e.g. standards, policies & procedures)
  • Operationalization (e.g. business process, systems development, training) & Testing (e.g. beta testing)
  • Product Management (scope, workplans, resourcing, roles and responsibilities, budgets/forecasts, activity coordination, risk identification and mitigation)
• Go-To-Market Strategy
  • Market Insights and Competitive Assessment
  • Value Proposition
  • Segments and Targets
  • Messaging
  • Pricing Model / Pricing Strategy
• Program Evangelism and Sales Support
  • Act as a product evangelist to build awareness and understanding
  • Generate product buy-in with key stakeholders

Requirements:

• Master's degree (or a combination of education and experience which demonstrates the necessary requirements of this position).
• 4+ years experience in relevant health policy development and product management
• High level of health care industry knowledge including marketplace demands
• Comprehensive analytical skills
• Excellent written communication skills
• Excellent speaking and teaching ability
• Planning and organization skills
• Staff direction and mentoring skills
• Facilitation skills
• Change management skills
• Team process skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).