Senior Manager Product Operations

We are seeking a Senior Manager of Product Operations to help us transition from an app-based marketplace to an agent-first world. We believe the future of work isn't about browsing feeds or tapping buttons - it’s about having intelligent agents that work on your behalf. We need a technical operator who can bridge the gap between high-level business goals and this new user interface. You won't just optimize processes; you will prototype the logic agents and automation layers that fundamentally change how our Pros and Partners experience the platform.

• An Architect of the "Agent-First" World: You understand that the next iteration of the internet is not point-and-click but intent-and-action. You see a future where users interact with our marketplace through conversation and delegation not just navigation.
• A UX Builder Not Just a Process Fixer: You realize that in an AI world "Operations" is the Product. You are obsessed with reducing user friction believing that if a human has to manually search or sift through data the agent has failed.
• An AI Pragmatist: You know how to deploy the right model for the job. You distinguish between where a reasoning model is needed to handle complex user intent versus where a deterministic script suffices.
• A "Hands-On" Visionary: You don't just write specs for Engineering; you prototype the solution yourself. You are comfortable building the first version of an agentic workflow to prove it works before we scale it globally.

• Build the Agent-First Interface: Design and deploy agentic workflows that proactively manage the "work" for our users - turning passive browsing into a hands-free autonomous experience where the app works for them.
• Solve Marketplace Complexity: Prototype and implement intelligent systems that handle complex reasoning tasks (like liquidity balancing preference matching or real-time negotiation) to make the market feel alive and responsive.
• From Strategy to Code: Act as the technical bridge translating high-level business objectives into functional AI prototypes and automated pipelines that you build test and validate yourself.
• Drive Data-Led Evolution: Use programmatic analysis to identify exactly where the current user journey is broken and deploy intelligent self-healing layers to fix it in real-time.

• Technical & Engineering Fluency: 2+ years of engineering experience (or equivalent proficiency) with the ability to write code (Python/TypeScript) and use AI-native IDEs (Cursor Replit) to build your own tools.
• Applied AI Experience: Demonstrated history of building agents or automated workflows that take action not just generate text. You know the difference between a prompt and a pipeline and you know how to build both.
• Operational Strategy: 5+ years in Product Ops TPM or similar where you defined the "what" and "why" of a product strategy and then personally helped build the "how."

• B.S. or M.S. in Computer Science or Engineering.
• A personal portfolio of AI projects that solve real-life problems.
• Experience fine-tuning models for specific business or customer-facing use cases.

• The base salary for this position is $160000 - $200000
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits including:
• A variety of medical dental and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background experience and location. Final offer amounts may vary from the amounts listed above.
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What We Do

Our digital marketplace connects thousands of businesses and more than six million workers actively working to help bridge the labor demand/supply gap. Instawork helps businesses in food & beverage hospitality and warehouse/logistics industries fill temporary and permanent roles in more than 40 U.S. markets. We have been fortunate to be funded by world-class investors in Silicon Valley including: Benchmark (Bill Gurley) Y Combinator Spark Capital Google Ventures Greylock Capital Four Rivers Group Craft Ventures and many more. Leveraging our accelerated growth we will continue to expand throughout the U.S. and globally in order to revolutionize the labor market. Instawork recently raised $60 million in Series D financing bringing a total funding to over $160 million. The new funding round allows Instawork to accelerate investment in its AI-powered mobile app and platform that connects over 6 million skilled hourly workers with tens of thousands of businesses. Our values help us craft impactful products and be extraordinary colleagues to each other: Empathy Trust and Candor Being empathetic helps build trust in our community and company and fosters successful decision-making. Always Be Learning We learn eagerly from different teams within and outside the company. Respectful debate makes our company stronger. Act Like an Owner We have a strong ownership mentality. Every person on the team has the potential to make a huge impact. Bias for Action We practice high-velocity decision-making despite encountering ambiguity frequently.

Why Work With Us

Our team is composed of talented individuals who are passionate about our mission continuously learning from one another and encouraging each other to achieve their full potential. We believe that failure is not a setback but an opportunity to learn and apply those lessons toward future growth. We also make sure to have some fun along the way.

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