Senior Manager, Quality Assurance

Senior Manager, Quality Assurance

Who You Are

You have Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude, and we do what we say we will do. 

About Alchemer

Alchemer offers the world’s most flexible feedback platform that allows organizations to hear from their customers and employees in the moments that matter most. By integrating into the systems organizations use every day, Alchemer keeps feedback in the hands of the people who can immediately take action and close the loop. Alchemer serves more than 13,000 global marketing, CX, HR, and market research customers, including many Fortune 500 companies. Alchemer is a KKR portfolio company.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.alchemer.com).

Job Overview:

We are seeking a Senior QA Manager to help grow and guide our QA organization through a period of transformational change.  The successful candidate will have a strong technical background in QA principles, especially around automation, while also demonstrating outstanding people leadership skills.  This individual will participate at a peer level with our other development leaders sharing in our joint mission to transform Alchemer’s platform to meet the needs and expectations of our ever-growing customer base. 

How You Will Spend Your Days

• Provide excellent people leadership to our growing staff of manual and QA automation engineers 
• Coordinate with other stakeholders throughout the Technology organization to develop and execute on an overall quality strategy 
• Lead our Quality organization to transition from a heavily manual test environment into an automation-centric organization
• Help inject a quality mindset throughout the technology team 
• Gather and disseminate relevant quality metrics, using them to drive continuous improvement within our development organization 

What You Bring to This Role

• Bachelor’s or Master degree (preferred) in Computer Science or equivalent and 8+ years of related experience in software industry  
• 5+ years of experience leading high-performing quality organizations using agile methodologies. 
• Fanatical desire to break down silos and foster teamwork within cross functional product development squads 
• Ability to provide mentorship, coaching, and career guidance for the members of our quality organization 
• Experience writing test automation for the UI and/or API using JavaScript, Python, or another modern scripting language 
• Excellent understanding of the entire SDLC and an ability to identify and champion process improvements at each step of the process 
• A strong commitment to the DevOps mindset and an excellent understanding of the role that quality plays therein 
• A passion for delivering well-written, high-quality, well-architected, and well-documented test automation. Willingness and ability to participate in technical designs and code reviews, both for our application and our automation, is very welcome 
• Excellent communication skills 
• Previous experience leading organizations through transitions to automated testing is a plus 

Compensation for this position includes an annual base salary of $150,000 to $165,000, and eligibility for an annual bonus and ability to participate in our Employee Participation Units Program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited paid time off and eleven paid company holidays.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.