Senior Manager Quality Development & Continuous Improvement Americas

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for a Senior Manager Quality Development & Continuous Improvement EMEIA who will be located in our factory in Mills River, NC or Dixon, IL.

Greetings from your future manager 

We are seeking a driven and result-oriented individual to lead Quality Development and prioritize Continuous Improvement (CI) activities for Americas region. As a member of our Global Operations Management Team and Steering Team for Global Quality Development & CI, you will collaborate with network of quality and CI professionals across our three factories in Americas region. Your focus will be on improving product quality in manufacturing and with addressing issues such as raw material quality and product design with both internal and external stakeholders. This roles offers a fantastic opportunity to work in a very agile business with a dynamic environment and be part of UPM Raflatac’s positive company culture. – Mikko Kari, Vice President, Global Operations

What you will do

• Coach factory teams to promote high-quality standards and a strong food safety culture, ensuring collaboration with factory management and quality teams
• Work with Technical Support and factories to maintain and improve claim handling services for customers
• Ensure effective and globally aligned quality control processes
• Ensure the requirements of management system policies, targets, and standards are met. Coordinate internal and external audits, management reviews, and improve management systems globally in collaboration with other regions
• Support distribution terminals within the region and ensure the use of best practices in quality and food safety
• Collaborate with other internal organizations to create and maintain quality and food safety roadmaps, delivering systematic and proactive improvements
• Coordinate any widespread quality or food safety issues, ensuring preparedness for potential food safety recalls or crisis management cases
• Follow up on quality and food safety performance, raising awareness of improvement opportunities
• Participate to prioritization of Continuous Improvement activities globally and set the priorities for Americas region

Who you are

• You have technical education to degree level
• You have background in quality, continuous improvement, or technical customer support
• You have knowledge and experience on quality, food safety and continuous improvement management systems, standards and tools. Experience in coating or product development in pressure sensitive labelling industry is beneficial
• You have knowledge of the label converting, end-uses, and the products manufactured
• You have a Lean Sigma certificate
• You understand complex topics and interdependencies and are able to communicate them to others in an easy-to-understand manner
• You have leadership, coaching and team management skills, along with good cooperation and networking skills. Excellent communication, interpersonal, influencing and negotiation skills are essential
• You are fluent in written and spoken English

This is what we offer to you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative’.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
• Comprehensive benefit package – UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k)-retirement plan.

Learn about our Rewarding and our Ways of working

Additional information

The position will be located in Mills River, NC or Dixon, IL.

Ability to travel: approximately 20% of the time. 

Workplace type: hybrid (2/3 days on-site)

The position holder will report to Vice President, Global Operations.

For more information please contact Mikko Kari at [email protected] or mobile phone +358 443444130.

Please apply via the link above and attach your CV (and optionally cover letter) latest by October 7, 2024.

We review applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48 12 399 94 99.

This Job Description is intended to be a guide, and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed. 

UPM North America is an Equal Opportunity Employer. 

We deliver renewable and responsible solutions and innovate for a future beyond fossils across six business areas: UPM Fibres, UPM Energy, UPM Raflatac, UPM Specialty Papers, UPM Communication Papers and UPM Plywood. As the industry leader in responsibility, we are committed to the UN Business Ambition for 1.5°C and the science-based targets to mitigate climate change. We employ 16,600 people worldwide and our annual sales are approximately EUR 10.5 billion. Our shares are listed on Nasdaq Helsinki Ltd. UPM Biofore – Beyond fossils. www.upm.com

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