Senior Manager, Release Management

Ready to be a Titan?
We're looking for a Release Manager to join our R&D Operation team at ServiceTitan, to own the Release management lifecycle across our portfolio.
At ServiceTitan, our practices are centered around the speed in the pace at which we iterate, ambitiousness in what we aim to achieve and openness in our interaction with stakeholders and are looking to continue to evolve our release management practices to meet our growth and ambition.
As a seasoned Release Manager, you will be responsible for scheduling, planning, guiding, and optimizing releases across the ServiceTitan Portfolio. This will require timely communications, strong planning, cross team collaborations, documentation, and great experience for our customers. The Release Manager role will partner closely across all engineering, product, infrastructure and customer facing teams to get releases out successfully. Candidates should enjoy working openly and collaboratively with a diverse team and possess an ability to encourage and drive best practices. The ideal candidate has excellent program and process management skills, along with strong technical aptitude and the ability to communicate effectively across all levels of the product delivery organization.
The Release Manager will assist in managing projects and interdependencies to ensure milestone adherence to ensure the integrity of the release can be measured.
This position has the opportunity to be remote based in the United States. We're looking for someone to join us immediately.
What You'll Do:

• Plan and own the release schedule and cycles across the portfolio.
• Manage risks and resolves issues that affect release scope, schedule and quality
• Monitor and track key metrics for each service, and publish executive reports
• Partner closely across engineering, product, infrastructure and customer facing teams to ensure successful, on time releases.
• Manage and mitigate risks and resolve issues regarding release quality and schedule.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews, as well provide regular reporting
• Maintain a release repository and manages key information such as build and release procedures, dependencies, and notification lists
• Recognize opportunities to improve release quality and engage with developers and cross-functional teams to implement improvements

What You'll Bring:

• BA degree and 8+ years of prior relevant Release management experience preferably at enterprise companies
• Proven track record of managing cloud application(s) with high availability and high scalability
• Strong Project/Program Management skills and experience
• Advanced knowledge of software development lifecycle, including strong experience in Agile methodologies
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Experience building engineering processes and working alongside senior stakeholders to ensure needs and requirements are incorporated
• Strong technical skills with thorough knowledge of feature toggles, branch handling, continuous integration and continuous delivery.
• Experience with Agile process of development of distributed services, with a focus on faster and reliable delivery
• Advanced written and verbal communication skills are a must
• Values an inclusive culture and has a passion for sharing knowledge

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.