Senior Manager, Revenue and Financial Operations

Olo is seeking a highly motivated Senior Manager, Revenue and Financial Operations, to oversee our billing and revenue process and assist in overall process improvement, with a heavy focus on streamlining the quote-to-cash process.

Reporting to the Director, Revenue, and Financial Operations, you will work cross-functionally with our Business Systems, Sales Operations, Legal, Deployment, and Customer Success Teams to identify improvements and scale our billing and revenue process while ensuring contracts are compliant with guidelines and processes and the billing cycle is completed timely and accurately. The ideal candidate will have experience working in an environment of change within the SaaS industry and will assist in the implementation of strategies to proactively address systemic Finance & Accounting needs and operational improvements. This person will have the ability to drive change through key process improvements and systems implementations.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Review revenue-generating contracts and work closely with Sales Operations and Deal Desk functions to ensure adherence to quote-to-cash processes.
• Ensure accuracy of all commercial data and contracts within guidelines.
• Support Sales Operations, Legal and Accounting Teams during contract negotiations.
• Manage the Billing team and perform certain billing activities, ensuring the billing process is completed timely and accurately.
• Work to streamline the billing process and ensure billing data is reliable across all systems.
• Oversee and drive change management related to key Finance and Accounting processes, specifically quote-to-cash.
• Act as key liaison on behalf of the Finance & Accounting organization with respect to the company’s quote-to-cash transformation.
• Develop and maintain various procedures and process flow documentation.
• Evaluate, identify, and recommend various process and systemic improvements to help drive change management across the organization.
• Identify and implement internal controls within quote-to-cash process and maintain SOX documentation of controls and process narratives.
• Serve as the primary point of contact for revenue and quote-to-cash process-related inquiries from auditors.
• Support management on ad-hoc analysis and projects, as needed.

What We'll Expect From You

• Bachelor's Degree in Accounting, Operations, Management or Finance preferred.
• 6-8 years of relevant experience in a SaaS environment.
• High level of familiarity with Salesforce, Intacct, and Braintree highly preferred.
• Exercise diplomacy skills to deal effectively and professionally with obstacles that arise with external customers and vendors and with internal stakeholders.
• Ability to spot inefficiencies in processes and recommend process improvements.
• Prior experience in a billing role or in an operations, project management, or consulting environment, with exposure to finance/accounting required.
• Prior experience with quote-to-cash processes highly preferred.

About Olo 

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 78,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $108k-155k annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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