Team: Global Sales Operations
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
Spotify is seeking a Senior Manager for Sales Technology & Data Governance to join the Sales Operations team. This role blends responsibilities across sales operations, data management, and tooling to support our sales, customer support, and marketing teams. As a key member of the Sales Operations team, you will design, implement, and manage tools and processes that enhance the efficiency and effectiveness of our sales efforts.
What You'll Do
You will be the accountable owner for the systems and tools used by our sales team, including Salesforce CRM and Salesforce Marketing Cloud.
You will collaborate with sales, customer support, marketing, and operations leaders to design optimal sales processes and translate them into requirements for internal tooling engineering teams.
You will evaluate, deploy, and scale AI-powered solutions that enhance seller productivity, automate operational tasks, improve data quality, and support revenue-driving activities across the sales lifecycle.
You will develop reliable data architecture, policies and processes that ensure data is up to date, accurate and clear. Create and maintain sales data quality reporting to continuously improve reliability and impact of business data.
You will work closely with CRM Engineering and other Product/Engineering teams to ensure tooling builds and data management processes meet business expectations.
You will lead user acceptance testing, beta testing, and final rollout/adoption efforts for new tools, data quality improvements, or incremental enhancements.
You will provide detailed training and reference documents for tools and data governance practices, ensuring sales team awareness and proficiency.
You will identify business initiatives and gaps with existing tools and data management practices, capturing them in a prioritized list, and ensuring alignment among stakeholders.
Who You Are
You have 8+ years of experience in Sales Operations, Data Management, Technical Program Management, or a similar operational or technical role supporting go-to-market teams.
You have a Bachelor’s degree in business, marketing, communications, information management, computer science, or a related field, or equivalent professional experience.
You have deep experience working with Salesforce CRM and Salesforce Marketing Cloud, including pipeline management, account management workflows, and CRM customization in complex sales environments.
You have strong analytical skills and experience building or improving data governance frameworks, identifying data quality issues, and implementing processes that ensure reliable and actionable business data.
You have experience evaluating or implementing modern AI technologies that improve seller productivity, automate operational tasks, or enhance analytics within sales or CRM systems.
You have strong program and project management experience, with the ability to lead cross-functional initiatives, prioritize competing business needs, and deliver results in fast-moving environments.
You communicate clearly and influence stakeholders across sales, marketing, operations, and engineering teams, helping drive adoption of new tools, processes, and data governance practices.
Where You’ll Be
This role is based in New York
We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 2-3 times per week.