Senior Manager, Sales Operations, Salesforce

THE COMPANY:

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

The Senior Manager, Sales Operations is responsible for refining and scaling the Salesforce platform to support the efficiency and effectiveness of the sales team. The main responsibilities of this person will be to (1) partner with key business stakeholders and Commercial leaders to scope enhancements in Salesforce, and (2) manage our team of offshore developers to implement solutions. The successful candidate will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our CRM platform which is critical to the success of the business.

KEY RESPONSIBILITIES:

• Partner with business leaders and technical stakeholders to lead the design, establishment, and execution of the Salesforce CRM development roadmap
• Meet regularly with cross-functional teams and their leaders to understand the needs of the business, then ensure alignment on feature development and prioritization
• Lead a team of developers to deliver technical solutions for the ongoing needs of the business
• Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing of ongoing project work
• Assist in testing technical solutions to verify the functionalities work as expected for end users
• Publish release notes and ensure sufficient documentation of new feature releases; assist in development of training materials and team training
• Maintain end-to-end ownership of platform development, including business requirements, project milestones, delivery dates, and budgets

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• 6+ years experience in Salesforce development (Sales, Service, or Field Service)
• Expert level of knowledge in SFDC and integration experience with other enterprise application suites
• Experience managing and successfully delivering on all phases of Salesforce projects including platform design, automation solutions, user experience, and reporting methodologies
• Salesforce certification (Admin, Sales or Service Consultant, etc.)
• Significant consulting/client facing experience (includes Director level and above)
• Experience leading a team of technical developers
• Ability to juggle multiple priorities, tasks, and deadlines
• Excellent verbal and written communication and presentation skills, with exceptional attention to detail

EDUCATION:

Bachelor's or equivalent experience

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision benefits

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remote