Senior Manager, Seller Development

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

Retail disruption is one of the largest opportunities in the startup space today. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity! 

• Build a seller development foundation 
  • Help our new and emerging sellers be successful on Whatnot through our scaled education initiatives and seller programs 
  • Build upon our virtual and in person education strategy to help support large-scale category growth.
  • Develop, test, iterate and report on various seller development programs that drive a positive impact against our goals and deliver measurable and repeatable results. 
  • Advise and optimize sellers businesses beyond launch, identifying incremental, mutually beneficial opportunities to inspire them and help their businesses grow.
• Scale seller growth
  • Identify seller unlocks to create step-change growth in our business. Spot our biggest gaps to doubling growth and attack them with rigorous focus and testing so we can scale them quickly. 
  • Leverage the expertise of our internal experts – GTM Category teams, Support, Marketing, Trust and Safety, Product, and the Data Insights teams – to inform your strategies and create feedback loops that continue to inform the work.
  • Create new programs to identify cohorts of sellers we should support and the best plans to help them grow and succeed
• Lead
  • Mentor and manage a small high-performing team who are passionate about educating our seller community and helping them grow their business.
  • Lead team tracking and reporting, sharing insights with key cross functional stakeholders internally and using these insights to propose iterations that continue to increase impact.
  • Manage vendors, agencies, and partners who help with strategic execution and seller development initiatives.

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our Senior Manager, Seller Development, you should have 8+ years experience working within the global creator/seller/customer enablement ecosystem, plus:

• You are an experienced leader with at least 5 years of experience as a team manager, are able to set direction, communicate clear expectations, and mentor individuals. 
• Experience owning the strategy and execution for global programs working with thousands to millions of partners as a team lead. 
• Experience leading a partner or creator “Academy” and Partner Development Programs.
• A deep understanding of launching and leading scaled education initiatives with a POV on what programs or formats works and what doesn’t.
• You have led previous creator/seller investment programs.
• You bring a strong culture and obsession of data to your decision making.
• You thrive on collaboration and can build effective workflows across your teams where they gather input and establish alignment between a large number of stakeholders and projects.
• Deeply passionate about supporting the growth of the Whatnot Seller community. 
• You have a consultative and creative solution partnership mindset and are resourceful, detail-oriented, highly organized and a master communicator.
• Passion for creator communities and/or existing Whatnot product categories (e.g. vintage clothing, sports cards, collectibles).
• Experience buying and selling in online marketplaces, as a Whatnot seller, or as an entrepreneur a plus.

For US-based applicants: $190,000 - $210,000 /year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

• Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
  • Dental and Vision sponsored 100% by Whatnot for employees and dependents
• Work From Home Support
  • Laptop provided by Whatnot and home office setup allowance
  • $450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working space
• Care benefits
  • $1,350 quarterly allowance on food
  • $1,500 quarterly allowance for wellness
  • 16 weeks Paid Parental Leave and gradual return to work
  • $20,000 for family planning, such as adoption or fertility expenses

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.