Senior Manager, Service and Initiatives

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Manager, Service and Initiatives

Job Description

What is the opportunity?

The Senior Manager fills a critical management and leadership role by assisting the Head of Business Initiatives and Service, in the development and management of the Field and Client Support Services department (FCSS). Responsible for the execution of cross-platform tactical and strategic initiatives and service strategy. The Senior Manager exists to drive service excellence for field partners and USWM clients, and to ensure evolving business needs are met. Manage a team of Field and Concierge Service Managers responsible for oversight of the resources performing support to our Private Client Group and Custody & Clearing business field and clients and for managing and executing strategic initiatives and US Wealth Management (USWM) service strategy.

What will you do?

• Effectively ties strategy to delivery of service initiatives that will meet the business needs
• Achieves appropriate service levels and scalability of the team
• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC USWM goals.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
• Leverage the value in unit, department, and enterprise wide teams to develop better service standards and achieve a cross platform mindset.
• Liaise and provide support to direct reports on a daily basis
• Constantly provide feedback to reports to continue to strive for greater excellence

What do you need to succeed?

Must-have

• BA / BS in a related field or equivalent experience
• Proven excellent customer service skills
• 5+ years in progressive business experience / securities and financial markets experience
• Excellent communication, leadership, and interpersonal skills

Nice-to-have

• Knowledge of wealth management platform, products, technologies and appropriate solutions
• Series 7 or equivalent licensing

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Summary

Address:

Minneapolis, Minnesota, United States of America

City:

USA-MN-MINNEAPOLIS

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-01-09-08:00

Application Deadline:

2023-01-24-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.