Senior Manager, Servicing Product Operations

What You’ll Do: 

• Manage a team of product analysts responsible for the creation and execution of loan and credit card servicing processes
• Identify areas where automation can increase scale and efficiency of servicing operations 
• Work closely with servicing and collections operations leaders 
• Define business processes for new and existing product launches related to servicing of loans and credit cards
• Develop roadmap for external scrum team of engineers at loan/card servicing software provider
• Manage relationship with servicing software provider
• Coordinate the release of new servicing software features with tech, product, and servicing agents 

What We Look For:

• 3+ years of product or operations management experience in a fast-paced, entrepreneurial environment (ideally in the credit card or loan servicing space)
• Experience with loan servicing or credit card servicing systems ((e.g. Shaw Systems, Fiserv, Loan Pro)
• Experience leading and resolving questions and conflicts across organizational stakeholders
• Fluency with product development tools, SQL, Tableau, web analytics, etc.
• Excellent communication and organizational skills
• Flexibility to prioritize, balance, and respond to competing needs within a growing organization

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Unlimited vacation 
• Learning stipend for personal growth and development 
• Paid parental leave
• Health & wellness initiatives