Senior Manager Solutions Engineer

As our Sales Engineering Manager you will lead the Solutions Engineering team supporting our Corporate and Mid-Market segments. This is a high-impact dual-focus role: developing and managing a team of talented SEs while building the operational foundation — the playbooks coaching frameworks and deal processes — that makes excellent SE work repeatable and scalable.

You will report directly to the Director of Solutions Engineering and serve as the primary SE partner to Corporate and Mid-Market Sales leadership. This role is 100% remote and open to candidates anywhere in the US.

• Directly manage Solutions Engineers supporting the Corporate and Mid-Market segments
• Own 1:1s performance management and individual development plans for each SE
• Build a strong coaching culture with consistent actionable feedback on discovery quality demo execution preparation and deal strategy
• Partner with the Director of SE and Sales leadership on headcount planning role design and hiring

• Design and facilitate SE deal reviews for Corp and MM: structured agendas clear ownership and documented follow-ups
• Lead demo reviews and call analysis sessions focused on elevating discovery storytelling and customer alignment
• Run weekly team ceremonies — standups office hours and enablement sessions — that keep SEs informed aligned and prepared
• Ensure learnings from team ceremonies are captured and incorporated into playbooks and ongoing training

• Develop and maintain standardized discovery frameworks and templates tailored to downmarket segments
• Codify demo patterns talk tracks and best-practice flows for core use cases and product areas
• Implement pre-call preparation checklists and define clear expectations for SEs and their AE partners
• Define a repeatable onboarding and ramp plan for incoming SEs
• Introduce lightweight QA scorecards for discovery demos and technical validation — and coach consistently against them

• Implement and maintain consistent SE deal scoring across Corporate and Mid-Market opportunities
• Use SE scores to identify technical risk or misalignment early and drive corrective action with AEs
• Partner with frontline Sales managers so SE input becomes a reliable visible component of the forecast
• Surface recurring product or solution gaps through SE scoring and route findings to Product and Professional Services

• Serve as the primary SE counterpart to Corporate and Mid-Market AEs and Sales managers
• Clarify and enforce SE rules of engagement for downmarket segments
• Protect SE capacity by redirecting mis-routed or low-value requests to appropriate resources
• Collaborate with Enablement RevOps and Product on initiatives that improve joint SE and Sales execution

• 5+ years in Sales Engineering Solution Consulting or a comparable pre-sales role within B2B SaaS
• 2+ years of people management or formal team leadership in a sales engineering context
• Experience supporting mid-market or commercial accounts with multi-stakeholder complex sales cycles
• Demonstrated coaching ability — you deliver feedback that is specific constructive and drives measurable improvement
• Proven track record of building or improving SE process: playbooks QA frameworks discovery templates or onboarding programs
• Strong communication and facilitation skills across 1:1s team settings and cross-functional partnerships
• Ability to prioritize effectively and operate with confidence in a high-growth environment

• Background in or around the construction or field service industry (HVAC MEP fire mechanical electrical or specialty contracting)
• Experience in a segment-based SE model (Enterprise / Mid-Market / Corporate / Install Base)
• Familiarity with field service management project management or ERP and accounting platforms
• Experience leveraging AI or automation tools to streamline SE workflows

This role is primarily remote with approximately 10–15% travel including customer onsite visits industry events and company offsites throughout the year.

What We Do

BuildOps is the only all-in-one management software built specifically for the modern commercial contractor combining service and project management and everything in between. Focused on serving the commercial Mechanical Electrical Plumbing (MEP) market the BuildOps platform enables contractors to prove out current market trends optimize their business for higher profits and stay ahead of the competition.

Why Work With Us

The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread but tight-knit team of go-getters. We are passionate but humble. Unique but fiercely collaborative. And at the end of the day we truly love what we do.

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