Senior Manager, Special Projects

Job Title: Senior Manager, Special Projects (hybrid)

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt

Job Overview:

The Manager, Special Projects will help lead, organize and execute on projects identified by CIO.

Depending on the nature of the project, it could last for 6-12 months. The role is an individual contributor and will need to streamline and leverage matrixed team members to do root cause analysis for all application and data set issues during the contracting and Accounting processes.

Job Responsibilities:

• For all the RCAs - Categorize them into data setup issues vs code defects/gaps
• Drive code enhancements back into multiple application delivery backlog
• Work closely with data set up teams to have them create checklist and measure their performance for error rates
• Drive resolution with a matrix structured from different parts of the business and IT organization
• Maintain dashboard with an objective of driving the errors to zero
• Communicate the status and progress on a regular basis back to the primary sponsor of the project
• Manage and conduct research; review, evaluate and analyze error rates, prepare summaries, narrative analyses and recommendation.
• Facilitate, coordinate and fulfill project challenges
• Gauge performance of the teams, recommend areas that need improvements
• Ensure that important tasks are assigned with clarity
• Help create a knowledge base

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Bachelor's degree in management
• Proven work experience in application support area
• Willingness to see problems as opportunities for solution-minded approach
• Drive things to done with quality
• Ability to work in a highly collaborative environment
• Ability to help the matrixed team members pull in the required resources with subject matter experts
• Strong communication and organization skills
• Attention to details
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.