Senior Manager, Strategic Accounts

Company Overview

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications. To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview

Cohere is looking for a Senior Manager of Strategic Accounts to play an important role in strategic account management and growth as we bring on new health plan and risk bearing provider customers. Reporting to the VP of Strategic Accounts, this is a critical role in a Series B company and a unique opportunity to not only strengthen your strategic account management skills, but to use your business acumen to help us accelerate growth with new customers. You will have a direct impact in the growth of the company and our ability to impact more patients at a time in their healthcare journey when they need help most.

You should apply to this role if you are a strong leader who brings an entrepreneurial mindset in order to accelerate growth and impact in the market. To be successful, you need to be good at quickly building relationships with internal and external stakeholders, able to see the big picture while also diving into operational details, and ability to rapidly execute and quickly iterate on work in partnership with our customers. You must be extremely comfortable with ambiguous situations, with a passion for solving tough problems and working to ensure that in partnership with teams across the business, you will deliver the best solution for our customers and enable future growth. You are likely to wear a number of hats at different stages in our customer lifecycle, but will constantly be looking for ways for us to improve.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Build strong relationships with cross-functional teams, both externally with key customer accounts and within Cohere
• Act as a key relationship owner for key Cohere accounts, ensuring that we well positioned and set up for success and growth
• Rapidly develop materials including polished decks to communicate with Cohere’s customers, refining and clarifying the message to ensure it resonates with your accounts
• Support evaluation of expansion options with customers, including all considerations (financial, operational, etc.)
• Support development of business cases, ROI analyses, and ad hoc analyses in relation to customer opportunities
• Develop and iterate on account plans and stakeholder engagement plans for critical accounts
• Partner with teams across Cohere to tell our value story and help make this value known to our customers
• Provide support to implementation and customer success teams, including partnership on monitoring project plans, driving work forward, and reporting out on progress
• Have deep understanding of Cohere business and products, allowing you to identify any additional opportunities for growth based on customer needs

What you bring:

• Bachelor's degree. Masters degree a plus
• 5-10 years of experience working for a top-tier consulting firm, big-tech company, or similar environment
• Significant experience working in healthcare, preferable with health plans
• Strong relationship builder and communicator, both for internal and external relationships
• Experience at a startup and comfort in ambiguous situations
• Self-directed, confident, and thrive working in a fast-paced startup environment
• Analytical mindset and ability to build strong business cases in support of customer growth
• Ability to thrive in a fast-paced environment with demanding customer expectations
• Willingness to help with anything that is needed and to be flexible as customer needs shift
• Passion for driving change in the healthcare industry
• Role can be based in Boston or remote, with willingness to travel ~25% - 50% of time

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

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