Senior Manager, Strategy

Job Description

With your managerial experience and motivation to help lead a team at one of the worlds most innovative and exciting travel companies, we have an opportunity for you. Apply today and come fly with us to success.

Senior Manager, Strategy

Full-time, (home)based Globally

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors in People, Flexjobs, and Forbes.

In this role you will play an integral role in achieving the business objectives for the company. The Senior Manager, Strategy will develop standards and practices for core contact center products, determine optimal service configuration design, and create the strategy around BCD contact center management. Responsibilities include documenting optimal product utilization, internal and external content, training, and communication development.

A snapshot of this opportunity

• Prepare proposals, presentations, and cost benefit analysis for recommendations
• Contributes to or creates training materials that address strategic as well as tactical approaches
• Work with strategic partners within the organization to make the centers to enhance service delivery, drive efficiency, and leverage investments in technology
• Stays informed on industry trends and their potential impact on the organization
• Complete regional / large scale ad hoc capacity planning projects as assigned
• Partner with the CCS development team to identify new technologies to reduce costs, increase productivity, and enhance customer satisfaction
• Create, contribute to, and maintain internal training documentation

How you can set yourself apart

• Prior supervisory or management experience
• Excellent presentation and interpersonal skills, with the ability to lead a team of non-direct reports
• Proven experience with project management
• Demonstrate ability to apply technology as an enabler to process improvement
• You have your Contact Center Management, PMP, or Six Sigma/DMAIC project management certification
• Intermediate or higher Excel skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visitwww.bcdtravel.com.

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via [email protected]. Note: send your application via the website only.

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*Note: We'll give preference to internal and/or furloughed employees.

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