Senior Manager, Strategy and Operations at Series B Tech Startup

We’re looking for a Senior Strategy and Operations Manager to join us and help improve the most critical departments within Grow Therapy for long-term success. You will be responsible for identifying areas within our customer experience where we can increase activation and maximize retention for our therapists on our platform. Your success will rely on your ability to use data to identify opportunities to create value within the department and translate them into strategies for the company as a whole.

This team has seen early success and we’re looking for a very strong Manager to:

• Use first-principles (Provider led, data-driven) approach to identify opportunities to influence the strategy for this critical arm of our business
• Lead a provider success team to increase activation of providers from signing to first visit
• Use data to find opportunities to limit churn and improve the provider experience post-launch
• Create programs to engage/reward our top users and encourage greater customer loyalty
• Find opportunities to scalably delight and enable all active providers
• Partner with Product and Growth to inform the product roadmap for critical provider facing features that might better enable a superior customer experience

You are a first-principles thinker who is both a strategist and a builder. You will have a direct impact on improving the customer journey for our therapists. You’ll help define the vision, own and scale a long-term value driver for our company, work with product, sales, operations, growth, and our executive team to make that vision a reality.

You’d be a great fit if...

• You have at least 6 years of experience in strategy and operations with exposure to customer experience.
• You are a self-starter who is energized by difficult problems, especially ones that require data to make decisions and build strategic plans.
• You are a very strong verbal and written communicator.
• You can influence an organization with strategy and by building relationships, with several years of experience managing a team.
• When you are given a broad goal, you can create a plan to meet that goal, and then execute your plan.
• You are excited to test and learn, can move quickly and be scrappy to hack solutions with limited resources, and have demonstrated success in the face of roadblocks
• MBA, Consulting, Strategy & Operations backgrounds a plus
• Strong data retrieval, analytics, and presentation skills required.

What We Offer:

• First-hand experience with foundational tactics for growth and customer success at a fast growing startup 
• Meaningful relationships with our clients and your team
• The opportunity to drive impact from day one
• Competitive compensation
• Flexibility and convenience of remote work
• Growth opportunities within the company
• Highly engaged and supportive teammates with plenty of opportunities for fun
• Paid time off

The salary range for this position is $140,000 - $170,000 per year.

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