Senior Manager Strategy & Planning

We are looking for a seasoned Strategy & Planning professional to help us lead the Customer Success Strategy & Planning function worldwide. You will be responsible for learning the ins and outs of each major MongoDB Sales and Customer Success Business play a critical role in building relationships with the senior leadership team developing the team and drive forward initiatives that will help us unlock sales revenue. The ideal candidate understands what makes a team thrive has a strong interest in data analysis to tell stories and thrives in shaping narratives that are conducive to helping our Sales team grow.

Our Strategy and Planning team part of our broader Sales Operations team strives to help our field organizations go faster and grow faster. This function acts as business partners to our Senior Leaders. You have an opportunity to embed yourself as the “COO” of the Customer Success business and your responsibilities will range across a variety of strategic initiatives including analyzing inefficient business rules piloting new roles / engagement mechanisms optimizing for obstacles in the sales / csm partnership process and analyzing sales data to come up with meaningful business insights.

As the Senior Manager of Strategy and Planning you will:

• Help drive the analytical rhythm of our business including quarterly business reviews org deep dives
• Partner with Senior leadership to drive customer market  and segment specific analyses to uncover insight
• Become an expert in business and CS rules 
• Conceptualize and pilot new programs to test the effectiveness of various roles / comp plans / engagement mechanisms
• Lead the quarterly and annual business planning for the CS teams
• Collaborate with various business units to drive productivity and headcount scenario analyses

• Bachelor’s Degree with a quantitative focus (Economics Finance Computer Science Mathematics etc.)
• 5+ years of work experience in either Sales Strategy / Consulting / Sales Operations / Analytics
• You have experience supervising direct reports
• Effective communicator who can break down convoluted technical concepts into simple business vernacular
• Strong SQL knowledge with an ability to write SQL queries to extract data needed for analysis is preferred but not required
• You are a spreadsheet wizard with the ability to manipulate and analyze data
• Experience with at least one major business intelligence tool (TableauGoogle Data StudioLooker)
• You can navigate your way around Salesforce.com with relative ease

MongoDB is built for change empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era enabling innovators to create transform and disrupt industries with software. MongoDB’s unified database platform the most widely available globally distributed database on the market helps organizations modernize legacy workloads embrace innovation and unleash AI. Our cloud-native platform MongoDB Atlas is the only globally distributed multi-cloud database and is available across AWS Google Cloud and Microsoft Azure.

With offices worldwide and over 60000 customers including 75% of the Fortune 100 and AI-native startups relying on MongoDB for their most important applications we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment guiding how and why we make decisions show up for each other and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability please inform your recruiter.

MongoDB Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Req ID: 1273355192

What We Do

The database market is big. How big? Well according to IDC it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want wherever they want.

Why Work With Us

We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.

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