Senior Manager, Strategy & Operations - People

About the Role

The Strategy & Operations team serves as the “API” through which company strategy, ways of working, and culture are transmitted to our departments. Your responsibilities will span both departmental strategy and operations, including framework development, project planning, financial modeling, research, and analysis. This role positions you at the very heart of the business, collaborating closely with Strategy & Operations peers, as well as with company and departmental leadership. This is an exceptional opportunity for a gritty, entrepreneurial problem solver able to toggle between strategy and execution. This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech. 

As the Strategy & Operations lead deployed to our People organization, you’ll help us evolve and scale our distinctive culture and human capital model. This role is an excellent opportunity for those that recognize talent is the most powerful (and defensible) lever for business performance, and want to build an organization that breaks away from ‘best practices’ in favor of ‘what could only work’ at Flex. 

What You’ll Do

• Partner with your department leader (VP of People) to set long-range people strategy and translate it into tangible near-term goals and frameworks that ensure tight execution
• Manage a diverse portfolio of projects, adapting rapidly to shifting priorities 
• Provide research and analytical decision support, presenting clear recommendations and framing relevant trade-offs
• Continuously improve processes, streamline collaboration, and identify ways to proactively optimize costs
• Review, design, and help drive improvements to team structure to address knowledge and skill gaps in view of business needs
• Distill progress into executive-facing monthly memos, facilitating the review meetings to ensure the right strategic conversations are had
• Communicate effectively with senior stakeholders, navigating complex problem sets with agility
• Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate

Who You Are

• Ideally 5+ years of relevant work experience (e.g., investment banking, management consulting, start-up role in strategy, strategic finance, biz ops, or chief of staff function) 
• Direct work (or advisory experience) with a high-growth tech/fintech company preferred
• Entrepreneurial - finds the messiness of 0-to-1 building exhilarating 
• Strong conceptual facility; extremely fast thinker
• Comfort “fog sculpting,” making amorphous projects tractable 
• Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
• Ability to thrive in a fast-paced (and at times chaotic) environment 
• Strong bias for action 
• Obsessive attention to detail; high bar for your own work product 
• Superior communication skills (e.g., memos, verbal presentations)
• Advanced financial modeling skills

The national pay range for this role is $195,000-$210,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.