Senior Manager, Student Operations (Remote)
Job Description
For other positions, some roles may be based outside of our Denver office (as stated in the Job Title). Roles based outside of our Denver office can sit in any of the following 27 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
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- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring for a Senior Manager, Student Operations to oversee a Student Operations team in the daily execution of their jobs as well as partnering with cross-functional colleagues to drive continuous improvement to Student Experience Key Outcomes, including student satisfaction and student outcomes.
As the Senior Manager, Student Operations, you will:
- Oversee, lead and hold a team of Managers, who oversee a team of Associate Managers, accountable to day to day metrics and quarterly OKRs
- Indirectly manage a growing department of 70+ Specialists
- Create equity and consistency across all team’s performance metrics and standards
- Build and report out on 6+ month OKRs that are aligned with overall annual Student Experience goals
- Understand the unique and complex processes of multiple functions within the Student Operations department
- Develop and maintain relationships with cross functional partners like Operations Strategy, Business Insights and Training to prioritize/de-prioritize the needs of the team
- Understand and identify down funnel implications, risks associated for decisions being made, and communicate tradeoffs that would impact the team
- Maintain a culture of dedication while balancing empathy and equity for team members
You are a strong fit for this role if you have:
Required Competencies
- 2-4 years of experience managing managers
- Use data to drive business decisions
- Experience building 6+ month OKR/KPI’s
- Build positive relationships cross-functionally; including other Student Experience teams, Enablement, and Product
- Ability to communicate both the ‘what’ and ‘how’ elements of change
- Delegate work to the right level of owners
- Build and grow a healthy team culture
- Have a keen eye for strategy, risk and understand the implications of decisions
Preferred Competencies
- Experience managing managers in high volume call centers
- Experience in integrating a new product with existing systems
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $100,000-130,000, as well as company stock options.
#LI-CB-1
Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.
Guild is a female-led, Certified B Corporation - and with a valuation of $4.4 billion is one of the highest-valued, privately held education companies in the world, and the only one led by a woman. Guild's investors include Ken Chenault, General Catalyst Partners, chairman and former CEO of American Express, Emerson, and Iconiq.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. As of February 1, 2022, we will be expanding our in-person vaccination requirement to include booster shots. We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions can be requested for medical or religious reasons.
PRIVACY NOTICE
I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy.
I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process.
Date Posted
10/12/2022
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