Senior Manager, Supply Chain Forecasting

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story . Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Senior Manager, Supply Chain Forecasting

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI

Role Description:

We are looking for a Senior Manager, Supply Chain Forecasting to manage our team. You will be responsible for working with all of our 40+ global fulfillment centers to help plan appropriate outbound and inbound staffing. You will run, communicate and present our outbound and inbound forecasts to facility level leadership and ensure sites plan staffing to meet forecasted outbound and inbound volumes. You will be an integral partner with our sales team, working to ensure that all new merchants are properly incorporated into our forecasting. You will also partner with our high volume merchants to ensure our forecasting process incorporates their growth projections and marketing plans. Finally, you will provide business insights to our data science team, partnering with them to improve our forecasting model and guide our development roadmap.

What you'll do:

• Build out a labor planning program encompassing outbound, inbound and value added service departments.
• Work with sales and implementation teams to ensure our labor plans capture the most up to date sales projections.
• Collaborate with the data science team on continuous improvement of forecasting models, provide subject matter expertise to enhance model performance.
• Continue to evolve our existing outbound B2C order forecast to help improve staffing plans.
• Manage a team of analysts to provide forecast and reporting support, tracking daily variances, adjusting future forecasts, and working with high volume merchants to gain better insights into their businesses.
• Present forecasting numbers to site leaders and Regional Directors, communicating key merchant volume deviations, promotional events, and new merchant arrivals to ensure all sites have accurate predictions for labor planning.
• Collaborate with our product and engineering teams to create an optimal inbound visibility process to reduce the dependance on a predictive forecast and give sites greater visibility into inbound freight and parcels.
• Alert Operations and Merchant Success teams to merchants with large shifts in daily order volumes; monitor merchant's social media accounts and work with the Merchant Success team for sales and promotions.
• Use data driven reports and analyses to identify process failure/ common issues within all forecasting, support tasks.
• Share knowledge with other teams, partner sites and leadership on effective practices, competitive intelligence, business opportunities and needs.
• Additional duties and responsibilities as necessary.

What you'll bring to the table:

• Excellent research skills and creative problem solving required.
• Solid communication skills with an ability to work with different stakeholders.
• Experience managing a team of analysts.
• Understanding of the impact of capacity constraints on inbound and outbound forecasting.
• Experience working with large sales organizations to incorporate pipelines into demand forecasting.
• Familiarity with demand planning and time series forecasting principles.
• 3-5 years experience with e-commerce labor planning preferred.
• Knowledge of Excel required.
• Experience with Python, SQL, PowerBI, machine learning techniques nice to have but not required.

Reports to: VP, Central Operations

Perks & Benefits:

• Medical & Accidental Insurance
• 401K Match
• All Purpose Leave (12 days)
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Employee Assistance Program
• Hybrid Work Environment & Work From Home Stipend
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $120,698 - $201,163.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we're looking to bring on board people who embody our core values:

• Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble . We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution.
• Be Safety Minded. It's not just talk; it's the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.

As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.