Senior Manager, Technical COE

Job Title: Senior Manager, Technical COE

Job Summary: The Senior Manager, Technical COE will lead the technical teams responsible for Service Delivery of Private Cloud at Rackspace. This role primarily oversees the Network COE and Infra COE (Virtualization, Windows, Linux, Storage), ensuring the provisioning of private cloud infrastructure for both new and existing customers. The ideal candidate should possess CCNA/CCNP certification (or equivalent knowledge) and have strong technical expertise in private cloud infrastructure. Additional certifications in Virtualization, Storage, and OS are advantageous.

Key Responsibilities:

Provide leadership to managers and/or professional technical provisioning teams responsible for provisioning private cloud infrastructure for internal and customer environments.

Offer insightful guidance to customers on technical deployments, partnering with solution architects, customer success managers, and customer relationship executives.

Work with global counterparts to ensure adherence to SLAs and OLAs across various provisioning queues.

Partner with project management leadership and senior project managers to closely monitor critical project deployments, acting as a leadership sponsor for high MRR projects.

Collaborate with business intelligence specialists to identify key metrics, develop reporting mechanisms, and create relevant dashboards to track deliverables aligned with company priorities.

Identify opportunities to create meaningful dashboards for effective data-driven business decisions.

Collaborate with the Product team to ensure comprehensive documentation and training are in place for successful post-launch product delivery.

Identify and lead automation opportunities to streamline and enhance provisioning processes.

Maintain and continuously improve processes and documentation to ensure efficiency and compliance.

Participate in senior leadership team meetings as a stakeholder, aligning team operations with business priorities.

Ensure processes comply with industry audit requirements.

Skills:

Experience and knowledge of private cloud IT Infrastructure, or a strong technology background enabling in-depth technical expertise.

Exceptional people skills with the ability to engage and motivate team and peers.

Effective communication skills, both oral and written, with peers, across functions, and with senior leaders.

Ability to handle high-level escalation calls with customer leadership teams to provide resolution roadmaps.

Strong leadership skills with a high say-do ratio and the ability to develop talent through others.

Solid business acumen with a comprehensive understanding of the organization and functional area.

Experience in handling and collaborating with global clients and teams

Education:

Required: Bachelor’s Degree in a technology-related field.

Preferred: Six Sigma Green Belt certification, leadership development programs.

Certifications:

CCNA, CCNP preferred

Related VMWare / Windows / Linux / Storage certifications preferred

ITIL Certification preferred

Project Management Certification preferred

Experience:

15+ years of relevant work experience in leading technical operations.

A minimum of 4 years of experience managing provisioning team leaders (managing managers)

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.