Senior Manager, Tools & Analysis

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for oversight and management of Program Managers and the Program Management Office (PMO.) Effectively oversees Program Management Office in delivering programs on time and on budget, including resource allocation. Develops financial and operational objectives. May have department budget responsibilities. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

• Responsible for the ongoing evolution of the XGEI Smartsheet tool including future integrations and alignment with other SS users.
• Leads the Program Office Smartsheet Steering Committee and is ultimately responsible to incorporate feedback and maintaining a minimum standard to enable various functions within the tools: reporting, metrics, dashboards, planning
• Acts as the XGIE SME for Smartsheet and is the main point of contact for Integrations and Education.
• Guides Program Office Power Users, identified opportunities to implement best practices and standardization across team.
• Partners closely with our Governance and Communications Senior Manager to ensure alignment and optimal performance with our overall portfolio tool management architecture and solutions to ensure all needs to support reporting and communications are met including standardization of data points for reporting and Brand consistency and usability of the SS UI.
• Partners closely with our Governance and Communications Senior Manager to share updates to be incorporated into playbooks, job aids and training materials. They work together to build materials and execute training plans related specifically to Smartsheet.
• Sets the strategic roadmap for our tools and data management including metrics evolution and working towards real time business intelligence. This includes SS evolution to enable Portfolio Management/Planning and GTM Environments.
• Responsible for the framework and standards within Smartsheet including standardized and repeatable methodology for pull reporting and building out metrics.
• Influencing and managing at an Enterprise level for the strategy and implementation of complex solutions.
• Leads Smartsheet integration with all our various partners where we share date: TPX Strategic Planning, SBP, GTO, Unique Delivery Instances, etc.
• Prioritizes adhoc SS requests for the team to address.

• Provides leadership and management to the Program Management team. Possesses staffing accountability, including recruitment and retention, hiring & performance management and leadership and professional development.
• Provides support for corporate budgeting and budget tracking.
• Recommends and implements corrective action with the Program Management Office (PMO,) as necessary, to improve performance.
• Trains, hires and develops PMO staff. Has performance management responsibilities. Responsible for staff performance and salary and bonus administration.
• Develops and maintains performance metrics to makes informed recommendations for strategic decision making.
• Keeps abreast of new developments in project management methodologies, agile practices, best practices and industry standards.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.