Senior Manager - Training and Content Management

​​About the Role:

The Senior Manager Training and Content Management will report directly to the Director of Training and Project Management and play a critical role within our Care Operations organization. This leader will oversee a team of Training Specialists Instructional Designers and Content Analysts focused on delivering exceptional training and content that empowers world-class customer experiences. The Senior Manager will work cross-functionally to design and implement scalable solutions for training and content delivery supporting a diverse range of stakeholders including clinical teams project managers customer experience teams and operations staff. This role is essential to building a customer-obsessed culture ensuring consistency quality and innovation in how we train our teams and deliver content at Hims & Hers.

You Will:

• Leadership and Team Development:

  • Lead mentor and develop a high-performing team of Training Specialists Instructional Designers and Content Analysts fostering a culture of collaboration innovation and excellence.

  • Promote a customer-obsessed mindset within the team by emphasizing the importance of understanding and exceeding customer expectations.

• Program Development:

  • Drive the creation and implementation of comprehensive training programs that align with business objectives regulatory requirements and stakeholder needs across Care Operations.

  • Oversee the design delivery and maintenance of training content ensuring it is engaging up-to-date and tailored to various audiences including clinical staff customer experience teams project managers and operational leaders.

• Content Management:

  • Develop scalable content management processes to ensure the efficient creation organization and distribution of training materials and resources that empower teams to deliver exceptional customer experiences.

• Cross-Functional Collaboration:

  • Partner closely with teams—including Telemedicine Operations Customer Experience Product Medical Affairs and Growth—to align training initiatives with organizational priorities and new product or service launches.

• Continuous Improvement:

  • Measure and analyze the effectiveness of training programs and content delivery using data-driven insights to continuously improve learning outcomes and operational performance.

• Strategic Influence:

  • Act as a key stakeholder in strategic initiatives identifying opportunities to enhance the quality of training and content to support exceptional customer and provider experiences.

• Industry Expertise:

  • Maintain a deep understanding of industry trends and best practices in training content management and adult learning methodologies applying this knowledge to advance team capabilities.

You Have:

• 8+ years of experience managing training teams instructional design and/or content management in fast-paced environments with a proven ability to deliver impactful training programs.

• 5+ years of experience hiring leading and developing cross-functional teams.

• Expertise in instructional design adult learning principles and content development best practices with a track record of delivering training that drives measurable outcomes.

• Exceptional organizational skills and the ability to balance multiple priorities timelines and stakeholder needs in a dynamic environment.

• A collaborative and solutions-oriented mindset with the ability to influence and align diverse stakeholders across technical and non-technical functions.

• Strong analytical skills with experience measuring training effectiveness and driving continuous improvement through data-driven insights.

• Superb written and verbal communication skills with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner.

• A passion for working in a fully remote environment with demonstrated ownership accountability and adaptability.

Nice To Have:

• Bachelor’s degree in Education Training Communications or a related field or equivalent work experience.

• Experience in the healthcare or telehealth industry with familiarity around clinical and regulatory training requirements.

• Leadership experience in a rapidly scaling consumer tech or digital health organization.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO company holidays and quarterly mental health days

• Comprehensive health benefits including medical dental & vision and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers & Apostrophe online products

• 401k benefits with employer matching contribution

• Offsite team retreats

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