Senior Manager, User Research - Core Experience at Spotify - London

Team: Experience

We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify.

The Core Experience team shapes the mobile app used by millions of listeners every day. This is where discovery, playback, personalization, and everyday listening come together. As part of Experience Design, User Research plays a critical role in ensuring we deeply understand the people behind the streams — and turn those insights into clear product and design decisions.

We’re looking for a Senior Manager to lead a team of User Researchers focused on Spotify’s core mobile experience. You’ll guide strategy, elevate craft, and ensure research meaningfully shapes some of the most visible and complex product work at Spotify. This is a pivotal moment for the discipline as AI reshapes how research is conducted and applied — and we’re looking for a leader who can help us navigate that shift thoughtfully and responsibly.

What You’ll Do

Lead and develop a team of User Researchers setting clear direction, coaching and supporting their career development, and collaborating with with your fellow UR leads on our discipline’s strategy

Define and drive the user research strategic agenda for the studio by identifying the most important knowledge gaps, prioritizing work in partnership with Design and Product leaders, and ensuring research is connected to the decisions that matter most

Co-create user experience and product strategy with senior stakeholders across the studio, translating user insights into strategic recommendations that influence company/strategic-level decisions

Act as a senior partner to Design, Product, and Data Science leads building strong collaborative relationships at all levels and representing user needs with clarity and conviction, supporting your team in doing the same

Lead the team's approach to AI-augmented research: model what excellent orchestration of AI tools looks like, guide the team through responsible adoption across the research workflow, and hold the line on the quality and trust standards that keep our work credible

Steward a high bar for user research craft ensuring the team's output is timely, trustworthy, and genuinely impactful, not just fast

Drive the communication and activation of foundational insights, including how findings are structured to be discoverable and usable by both human and AI stakeholders

Partner with User Research leads across the Mission on shared strategy, standards, tooling, and discipline development

Who You Are

An experienced people manager with a strong user researcher background, you know what excellent research looks like and you know how to help others get there

You can co-create a research roadmap tied to product initiatives, translate ambiguous problem spaces into clear research questions, and connect findings to strategic decisions with confidence

You understand how AI is transforming user research workflows and what it means for the discipline's identity and value. You’re active in leading your current team through this encouraging experimentation, moving tools from exploration to standardization thoughtfully, all while maintaining and honing your and their human judgment

You’re a master of your craft with a broad and deep methodology range, strong judgment about when to go fast and when to go deep, and a track record of research that has moved the needle on real decisions

You can tell a story that lands regardless of the audience, from a product team to a senior leadership forum, and in artifacts that live in an AI-accessible knowledge environment

You invest in your people's growth, take team health seriously, and lead with transparency and trust

You build buy-in, navigate competing priorities with grace, and are known as a collaborative and honest partner at every level of the organization

Where You'll Be

This role is based in London or Stockholm.

We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

Senior Manager, User Research - Core Experience

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