Senior Manager World Markets Operations

The Banking Operations Manager Senior job leads the team that manages the delivery of consumer and commercial banking services. This job continuously seeks opportunities to improve and streamline processes within banking operations, while maintaining compliance with all relevant accounting and control standards. This job manages experienced professionals and leads policy and strategy implementation for short-term (1 year or less) results.

Key Responsibilities and Duties

• Maintains a high delivery of service standards by improving the automation and centralization of processes and procedures within the consumer and commercial banking operations.
• Verifies proper management of referral calls and follow-up by team members with prospective clients.
• Liaises with wealth management advisors and loan officers to streamline process of managing multi-channel inbound and outbound leads.
• Oversees verification process for the accuracy of payments and online entries for banking operations.
• Monitors the management and reconciliation of all customer, branch operations or bank inquiries.
• Guarantees compliance with corporate, regulatory and control procedures by implementing and monitoring operational processes.
• Manages performance of direct reports through regular, timely feedback as well as the formal performance review process to ensure proper delivery of commercial banking operations and engagement, motivation and development of the team.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9PL

Required Skills:

• 5+ years of experience in operations in banking or financial institution.

Preferred Skills:

• 7+ years of experience in operations in banking or financial institution.

Base Pay Range: $81,000/yr. - $135,100/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA Bank, a division of TIAA, FSB, provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

TIAA has entered into a definitive agreement to sell TIAA Bank to new investors with extensive experience in financial services, as part of the company's strategy to refocus on its core retirement business and Nuveen, the company's asset manager. When the transaction is complete, in 2023, TIAA will retain a non-controlling stake in the bank, demonstrating the company's confidence in the bank's future success.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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