Senior Market Researcher - Product

What we’re looking for

The Market Researcher is an exciting new addition to the SurveyMonkey Research Team. Reporting to the Head of Product Research, this role will establish a research program that bridges consumer insights across design, product, and marketing. As the first Market Researcher, you will have an opportunity to reshape how the company leverages customer and competitive insights by leading high-impact projects that guide the overall business strategy across multiple functions. The Market Researcher will be a quantitative subject matter expert who will also have the opportunity to drive product-focused research.

What you’ll be working on

• Conducting research using primarily quantitative (but also qualitative) methods
• Providing rich insights about our customers via market research (e.g., brand health; segmentation; sentiment; feature prioritization; value proposition; pricing & packaging; product market fit; competitor analysis; etc.) and product research (e.g., generative; strategic; net new or futures thinking; etc.)
• Establishing high-impact research programs that activate cross-functional teams across variously owned consumer data sources (e.g., NPS; VoC; CSAT; UMUX / SUS; product research; competitive intel; etc.) 
• Being the trusted source of knowledge for stakeholder questions related to brand, features, competitors, trends, demographics and market distinctions

We’d love to hear from people with

• Primary fluency in quantitative techniques for product and market research (e.g., survey design; experimental design; statistical analysis; choice based methods; experience modeling; data weighting; sampling; etc.) and secondary understanding of qualitative research techniques 
• Fluency in SAS/SPSS, R, alt, Tableau, Excel, and SQL 
• Experience with assessing, recommending and managing vendors or panels
• 3+ years conducting market research in a B2B or B2C product environment
• Advanced degree preferred with an emphasis in marketing, business, statistics, marketing research or science, social science, advertising/media or similar
• Direct experience using SurveyMonkey as a research tool

The base pay provided for this position ranges from $131,308 / year - $177,652 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.
Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

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