Senior Marketing Manager Content Operations

• Build and lead the global content operations function setting the standards processes and systems that enable consistent and scalable content delivery.
• Identify and implement AI‑powered tools and workflows that improve content planning creation editing tagging governance quality control and optimization.
• Establish and manage global content calendars production workflows intake processes prioritization frameworks and resource models.
• Collaborate closely with Marketing Operations Web & Digital Strategy Creative Services Research Amplification and the Business Unit Marketing teams to streamline cross‑team collaboration and eliminate friction in the content lifecycle.
• In partnership with the Audience Engagement Editor develop and maintain governance frameworks metadata standards taxonomy tagging models and editorial guidelines.
• Enhance CMS utilization and workflow automation; evaluate and implement modern content technologies including AI‑assisted production tools workflow systems and knowledge management solutions.
• Partner with Marketing Intelligence to embed performance insights into continuous improvement loops and operational dashboards.
• Build operational reporting that provides visibility into pipeline health production velocity content quality and stakeholder satisfaction.
• Lead change‑management efforts to drive adoption of new systems processes and AI‑enabled workflows across global teams.
• Manage a small team and/or external partners; oversee budgets related to content systems and workflow management.

• 5-10+ years of experience in content or marketing operations content strategy digital transformation business process management or related fields.
• Demonstrated experience designing or scaling content operations within a global or complex organization.
• Proven fluency with AI‑enabled content workflows including experience evaluating piloting or operationalizing AI tools that improve content quality efficiency or governance.
• Solid understanding of the digital content lifecycle CMS platforms workflow management systems and editorial processes.
• Experience building governance frameworks metadata structures and taxonomy systems.
• Excellent project‑management and organizational skills with the ability to manage multiple priorities and stakeholders.
• Strong communication and influencing skills; adept at driving alignment and change across cross‑functional teams.
• Data‑driven mindset; comfortable translating insights into operational recommendations and workflow improvements.
• Prior experience in B2B marketing financial services or research‑driven environments is a plus.
• Certifications in Agile or Project Management also a plus.
• Ability to work onsite 4+ days/week Chicago or NYC.

• Financial Health
  
  • 100% 401k match up to 6% of salary
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission
• Physical Health
  
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance
• Emotional Health
  
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Leave
  • Adoption Assistance
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
  • Tuition Reimbursement
• Social Health
  
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups

What We Do

At Morningstar we believe in building great products in-house in a highly collaborative agile environment where we focus on technical excellence the user experience and continuous improvement. Our technologists represent a range of skills and experience levels but they all view their work as a craft and push technology’s boundaries.

Why Work With Us

Imagining big things is in our blood -- it's transformed us from a company with just a few employees in 1984 to a leading independent investment research company with a worldwide presence today. As of April 2020 we acquired Sustainalytics to drive long-term meaningful outcomes for investors in the ESG space. Join us on this exciting journey!

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