Senior Marketing Manager, Customer Lifecycle

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We accomplish this through innovative software and program management solutions that harness millions of distributed energy resources, enabling utilities to support more renewables and rely less on fossil energy.

The Senior Marketing Manager, Customer Lifecycle will be responsible for managing the team that enables end-user enrollment across a complex ecosystem of device partners, vendors and client programs. The ideal candidate will combine a quantitative approach to lifecycle marketing with passion for building excellent customer experiences.

What you’ll do:

• Increase customer LTV and reduce churn rate by building team capabilities, testing new customer experiences and establishing new processes
• Gather insights from multiple data sources to identify enrollment funnel pinch-points and opportunities
• Partner with the Product team to evaluate and onboard new marketing technology tools, including CRM tools, referral marketing systems, and customer survey products
• Oversee the Program Marketing team’s CMS, prioritizing new features and managing rollout to end-customers
• Research, test and evangelize customer experience and retention best practices
• Manage a marketing team that can operate efficiently at scale while also focusing on testing, improvement and growth

What we expect from you:

• 6-8 years of digital marketing experience, with an emphasis on email automation and customer engagement
• Managerial and/or project management experience
• Ability to review data sets, navigate ambiguity, and translate insights into action
• Robust knowledge of the marketing technology landscape, and passion to learn about new marketing tools and products
• Informed opinions on marketing creative and customer experience best practices
• An eye for the details and ability to focus on multiple projects at once
• Effective communication skills

The salary range for this position is $115,000 - $135,000 + bonus. Base pay offered may vary depending on job-related knowledge, skills and experience.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning challenges, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

Company Information
EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the leading companies in the Internet of Things.

Company Benefits
EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.