Senior Marketing Operations Manager

ClassDojo's mission is to give every child on Earth an education they love.

We started by building a network that connects teachers, children, and families. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what’s happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide. 

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with deep backgrounds in education and large scale consumer internet, including Instagram, Netflix, Dropbox, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

What you’ll do:

We’re looking for an experienced technical marketing operations manager to build our growth marketing engine by owning the execution of our email, push, and in-app marketing campaigns. This is a critical role where you’ll get to be the architect of our engagement communication campaigns for all of our customer segments (teachers, school leaders and families).

You’ll work with marketers and product managers across the company to launch the most personalised, relevant, and timely communications to ClassDojo's millions of users to drive business growth.

You’ll accomplish this by improving and expanding our marketing automation infrastructure so that:

• All necessary data for personalization and targeting is available and correct in our marketing platform
• Communications are developed timely, efficiently and executed flawlessly
• The performance of campaigns is tracked so that successful campaigns are scaled and failing campaigns are improved
• Communications are sent in a growing number of languages

You will be a match if:

• You have 5-8 years of experience in technical program management at medium to large scale global technology companies
• You have hands-on experience in managing large and small programs in Agile and other traditional project management methodologies.
• You have a proven record of accomplishment of successfully managing multiple projects simultaneously. 
• You possess expertise in HTML and CSS for emails.
• You are able to write SQL queries to identify audiences and their attributes
• You have experience with personalization through liquid logic, email templating, and dynamic content insertion

You might be a good fit if:

• You have familiarity with Github
• You have experience with a robust comms platform (Braze, Iterable) with) bonus points for Blueshift experience
• You have experience with designing and executing A/B testing
• You are able to work with cross- functional teams including marketing and engineering
• You are a structured problem-solver
• You work well in resource-constrained environments
• You move faster than is comfortable; an instigator
• You have strong follow-through

[1] Some more context:

- ClassDojo's 125m Metaverse Mission (Forbes)

- ClassDojo's Second Act Comes with First Profits (TechCrunch) and Sam's note about it.

ClassDojo is committed to a diverse and inclusive workplace. ClassDojo is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. ClassDojo will make reasonable accommodations for the known physical and mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. In accordance with applicable local ordinances, we will consider for employment qualified applicants with arrest and conviction records.