Senior Network Engineer

Job Description

How Will Your Role Impact First Command?

The Senior Network Engineer's role is to ensure the stability and integrity of in-house data, voice, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required.

What Will You Be Doing?

Strategy & Planning

• Collaborate with executive management and department leaders to assess near- and long-term network capacity needs.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

Acquisition & Deployment

• Design and deploy company LANs, WANs, F5's, Firewalls, Wireless networks, routers, switches, and other hardware.
• Installation and integration of network devices from multiple vendors including Cisco and Dell. Other network elements as assigned in the Home Office network backbone and at designated disaster recovery sites.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Oversee new and existing equipment, hardware, and software upgrades.
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.

Operational Management

• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Monitor network performance and troubleshoot problem areas as needed.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Monitor and test network performance and provide network performance statistics and reports.
• Participate in managing all network security solutions.
• Keep network design documents updated as necessary
• Troubleshoot and resolve service tickets assigned for Home Office network issues.
• Manage and/or provide guidance to junior members of the team.
• On-call rotation 24x7 except for scheduled vacations and limited pre-arranged windows. As the majority of major system work is performed nights and weekends, must be available at those times. Must also be on-site during normal business hours to resolve user issues.

What Skills/Qualifications Do You Need?

Education

• University degree in computer science or electrical engineering and/or five to seven years equivalent work experience.
• Certifications in Dell /Cisco, F5, Palo Alto, security, or network management systems are preferred.

Work Experience

• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.
• Proven experience with network capacity planning, network security principles, and general network management best practices.

Knowledge, Skills and Abilities

• Strong, hands-on technical knowledge of network and PC operating systems
• Excellent knowledge of telephony systems, including Microsoft Lync, Interactive Intelligence CIC, Polycom VVX phone hardware
• Working technical knowledge of current network hardware, protocols, and Internet standards, including DNS, DHCP, TCP/IP, SNMP, OSPF, BGP, LLDP, VLT, HTTP/S, HTML, SMTP, and SIP.
• Excellent hardware troubleshooting experience.
• Extensive application support experience with Microsoft Lync, F5 GTM, F5 LTM, Palo Alto Firewalls
• Competence with testing tools and procedures for voice and data circuits.
• Good understanding of the organization's goals and objectives.
• Knowledge of applicable data privacy practices and laws.

Work Conditions

• On-call availability as required.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

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