Senior Network Engineer

The Telecom Tech Network Administrator is responsible for implementation and maintenance the Steward Health Care System Telephone System infrastructure. This includes deployment and maintenance of phones, PBXes, telephony servers, and telelphony switches and routers; supporting/troubleshooting telephony/system problems; coordinating with vendors for installation of telephony hardware, circuits and systems, and project implementation.

The Telecom Tech Senior Network Administrator will work with other Telecom Tech Network Administrators, system administrators, systems analysts, support center staff, technicians, vendors, and users relating to applications associated with a production-computing environment.

This position will report to the Senior Manager of Telecommunications and will bring a strong in-depth knowledge of all aspects of Telecom information systems in a large enterprise. S/he will work together with stakeholders, leadership and subject matter experts to effectively support, design and deploy effective technical solutions that maps to the organization's strategy, processes, information, and information technology assets.

Steward Health Care is a fast paced and rapidly expanding organization. This presents challenges around improving existing technology and processes while evolving the ability of Information Services to deliver enterprise class services to meet the growing needs of our thriving business.

It is imperative to constantly improve day-to-day operations and availability of information while also developing long-term solutions and processes that will ultimately differentiate Steward Health Care from other organizations and provide improvements to our employees, physicians and patients.

The organization will continue to evolve creating a consistent level of change in the environment.

Responsibilities:

Responsible for maintaining the Steward telephony infrastructure. This includes maintaining phones, PBXes, telephony servers, and telelphony switches and routers; supporting/troubleshooting telephony/system problems; coordinating with vendors for installation of telephony hardware and systems, and project implementation.

• Performs installation and maintenance of network hardware, software, and solutions.
• May be involved in recommendation hardware and software acquisitions to meet projected demands.
• Self starting under minimal direction.
• May be involved in telephony design and architecture decisions.
• Adheres to problem resolution and escalation procedures, documentation, and responding to all related system problems and resolving them on a timely basis.
• Notifies manager of problem areas and develops backup strategy and emergency plans.
• Assists with maintenance of telephony equipment inventory, IP addresses management, service locations, and leased lines.
• Keeps abreast of industry trends and changes in network software and hardware technologies in order to improve current service levels.
• Off-hours availability for emergencies and change windows is required.
• Performs regular on-call duties as scheduled.
• Provides support for all facilities including data centers, hospitals, campuses, and remote locations.
• Acts as a mentor to other team members to help ensure all team members are expanding existing skill sets into new areas while becoming more proficient in skills already in place.
• As a senior engineer, provide a level of project management and initiative leadership.
• Continued development and expansion of skill set in all areas of telephony.

Technical Qualifications:

• Minimum of three years of professional experience in a medium to large size organization with telephony infrastructure is required.
• Required industry knowledge of either Cisco or Avaya Telephony systems
• Strong understanding of call routing, PBXes, and telephone MACD support
• Project management skills preferred

Other Qualifications:

• Ability to prioritize projects and daily work-flow.
• off-hours support and weekends may be required to support outages and projects.
• Excellent teamwork and communication skills are required.
• Excellent customer service skills are required.
• Previous experience in health care environment is extremely desirable.
• Must be physically capable of lifting equipment up to 50lbs
• Must be able to participate in on-call rotation
• This position will be based out of our south Florida market but occasional travel to other sites both in and out of state may be required. As part of the Network Engineering team S/he will be expected to assist with support of all Steward Health Care facilities.