Senior Network Engineer

Responsibilities

• Manage and maintain customer Network infrastructure
• Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA
• Possess the ability to track time worked with a degree of accuracy
• Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
• Must possess a working knowledge of Cisco ACI / APIC
• Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC
• Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation
• Performs adds, moves, and changes on Network infrastructure within expected SLAs
• Execute Network routine and emergency infrastructure maintenance processes as required by customer
• Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
• Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
• Build and maintain documentation for customer Network infrastructure
• Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities
• Provide support and cross-training to team members on managed solutions to ensure resilient support model
• Manage service requests ensuring adherence to SLAs
• Assist with cross training of other Tier 2 team members as needed
• Other duties as assigned 

Qualifications

• 12+ years of experience with operational administration of Network Infrastructure
• 9+ years working with monitoring platforms, LogicMonitor a plus
• 6+ years of experience with operational administration of Cisco Infrastructure
• 6+ years of experience with operational administration of Palo Alto Infrastructure
• 4+ years of experience with operational administration of NetScaler Infrastructure
• 1+ years of experience with Cisco ACI
• Experience with GlobalProtect, AnyConnect, FortiClient
• Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA
• Background with enterprise Routing and Switching technologies
• Knowledge and experience with Layer 2 and Layer 3 protocols
• Experience with more than two enterprise LAN, SD-WAN and WAN topologies
• Strong background with operational administration of Network Management Systems and IPAM
• Excellent leadership and mentoring skills
• High level problem-solving and communication skills
• Strong oral and written communications skills
• Bachelor’s Degree or Equivalent Experience
• CCNA required
• PCNSA a plus
• CCNP Enterprise a plus
• CCNP Security a plus