Senior Network Support Engineer

Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

• Creative innovators, delivering excellence and simplicity
• Always doing the right thing for the bank, colleagues, and clients
• Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, our Production Services teamis

• Maintain a secure and stable production environment for the Bank and Clients around the globe (including Database Network, Messaging, Voice, and Video technology)
• Monitor the Cyber Technology Operations Center (CTOC) 24x7x365 for real-time observation of the technology estate

Role :

The team is responsible for all network support escalations (router, switches, WAN, firewalls, proxies, load-balancers), supporting DR events (BNYM, regulatory, client) and life-cycle management.

Responsibilities :

• The team is responsible for all network client connectivity requests (new, modify, decommission), providing support for DR events (BNYM, regulatory, client), and to provide escalation support.
• Hands on experience with Cisco routers / switches / VPN, Palo Alto Firewalls or similar suppliers, Load Balancers, Carrier Technology, DNS/DHCP, and Segmentation Products
• Experience is supporting network client connectivity, including VPN and MPLS.
• Experience in supporting disaster recovery testing events to clients and regulatory financial institutions.
• Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment.
• Maintains and supports moderately complex infrastructure environments.
• Performs complex troubleshooting as a subject matter expert.
• Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production,
• Lead production readiness reviews and PTO controls for new releases and projects.
• Analyzes system requirements.
• Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.
• Coordinates the monitoring of major changes to infrastructure environment.
• Analyzes the most complex issues that arise.
• Collaborates with infrastructure engineering, quality assurance, app support for capacity monitoring & instrumentation.
• Creation of architectural diagrams and design specifications to aid automation.
• Designs, implements, and maintains automation toolsets for configuration management, infrastructure and application deployment processes.
• Complex Incident, Problem Management & Troubleshooting.
• Maintains business and operations relationships to ensure business needs are addressed. Interface with other technology groups including Application Development and Support.
• May mentor or provide guidance for junior team members.
• Contributes to the achievement of area objectives.
• Responsible for budget activity.

Qualifications:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred
• 10 - 12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.
• Experience with Cisco IOS, Nexus OS, ACI, Software support for all products above.
• Networking skills like Cisco routing and switching / data required.
• CCNP Routing/Switch.
• Certification in CCNP (Cisco Certified Network Professional ) preferred.
• Willingness to learn new technologies.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment. Maintains and supports moderately complex infrastructure environments. Performs complex troubleshooting as a subject matter expert. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production, Lead production readiness reviews and PTO controls for new releases and projects.Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.Coordinates the monitoring of major changes to infrastructure environment. Analyzes the most complex issues that arise.Collaborates with infrastructure engineering, quality assurance, app support for capacity monitoring & instrumentation. Creation of architectural diagrams and design specifications to aid automation.Designs, implements, and maintains automation toolsets for configuration management, infrastructure and application deployment processes. Complex Incident, Problem Management & Troubleshooting.Maintains business and operations relationships to ensure business needs are addressed. Interface with other technology groups including Application Development and Support.May mentor or provide guidance for junior team members.Contributes to the achievement of area objectives. Responsible for budget activityMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred10 - 12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.