Senior NOC Technical Support Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

The shift for the Sr. NOC Technical Support Specialist will be as follows:

Swing Shift

Sun-Thurs or Tues-Sat, 2:00 pm to 10:30 pm (Pacific Time)

Must be able to work a 24/7 rotating shift

Must be able to work overtime as required

Under general supervision, this position will perform duties focused upon network/systems infrastructure troubleshooting and reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions under support include NextGen 9-1-1 call routing installations for Public Safety Answering Points (PSAP’s), network Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Senior technicians will provide ongoing technical training and process instruction to members of staff. Duties will include training development and delivery, knowledge and process contributions, chronic case management, and incident management.

Qualifications 

• Prior experience in a Level 2 or higher technical escalation role

• Cisco CCENT or CCNA certification a plus

• VMWare vSphere or other virtual machine support experience a plus

• Network monitoring dashboard experience; Solarwinds, ScienceLogic, Nagios, Federos, HP OpenView, or similar platforms

• Use of ServiceNow or Remedy for case and incident management

• Exceptional written and verbal communication skills

• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Preferred Skills

• Working knowledge of data networking protocols: IPv4/V6, BGP, MPLS 

• Working knowledge of telephony and trunking protocols: CAMA, PRI, VOIP, SIP

The expected salary range for this role is $66,000-$80,000K.

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#LI-REMOTE

• Minimum of a high school diploma

• 2+ years of technical support experience in a customer-facing IT service organization

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.