Senior OCM Consultant

Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.

Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!
Summary
The OCM Senior Consultant will act as the liaison between the business units/client, technology teams, and support teams. The individual will work directly with our clients to understand their business/communication/ needs. This individual will also be responsible for ensuring that deliverables meet client standards and expectations. The successful candidate will work on multiple tasks simultaneously and be a team player.
The OCM Senior Consultant will report to the Project Manager or Change Management Lead (depending on the project).
Accountabilities

• Ability to demonstrate strong understanding and experience working in a dynamic environment of constant change (please provide work samples at interview)
• Manage, and adjust as appropriate, the project change communication plan and ensure integration with the master project plan and aligned workstream activities.
• Quickly and efficiently develop key messages for communication with language that sets the appropriate tone and relevance
• Develop timely and relevant communication materials for electronic, print and social media and ensure consistent graphical look and identity
• Facilitate roadshows, demonstrations and client meetings with SMEs, management, and vendor personnel to advance client awareness and learning prior to formal training
• Assist the project team in development and execution of activities to support and document as-is/to-be business processes (i.e., day in the life workshops)
• Actively manage the planning and execution of the change network and related activities
• Support the training lead with communication and learning activities to create excitement and encourage learning about the new ways of working.
• Develop and administer relevant and measurement activities to measure client rate of adoption (i.e., pulse survey, training exit survey, instant polls, etc.)
• Identify opportunities for effective client engagement to promote readiness for change
• Partner with the client SDI change resources and the SDI project manager to craft and execute team building and recognition activities and events

Requirements

• 5-7 years of change management experience with a strong focus on change communication and the impacts of change on groups and individuals; PROSCI or ACMP certification preferred
• Ability to listen and seek to understand.
• Working knowledge of current graphical applications for use in electronic, social media and print applications and ability to demonstrate their use via current samples
• Communication development experience for internal and external stakeholders
• Understanding of various methods for delivery of key communications
• Strong business analyst skills and understanding of how to interpret customer business needs and translate them into application and operational requirements
• Must possess strong written and oral communication to provide presentations to a broad range of audiences, working knowledge of AP or Chicago Style
• A team player with the willingness to collaborate and assist coworkers on other projects as required
• Strong facility with current graphical applications (Photoshop, Adobe, Captivate, Vimeo, Yvond) and Microsoft-based applications (Excel, Word, PowerPoint, Visio)
• Understanding of business analysis and project management methods
• Time Management
• Enterprise Asset Management experience desired (i.e., SAP, Cityworks, IBM Maximo, Hexagon (Infor), etc.)
• General consulting experience at a top-tier consulting firm with emphasis on change communications is desired
• Must be able to obtain a badge from the airport

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COVID-19 Vaccine Statement
This position will be required to disclose their COVID-19 vaccination status.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.