Senior Onboarding Associate

As a Senior Customer Onboarding Associate you are interested in furthering your career by working closely with new customers. You are a detail-oriented professional with a passion for ensuring a seamless experience for our newly committed customers. You thrive in a fast-paced environment where accuracy and efficiency are paramount. Your strong communication skills enable you to provide clear and helpful responses to customer inquiries while your proactive approach allows you to collaborate effectively with internal teams to address any issues that may arise. 

You’ll assist new small business customers with their account setup and initial training and your proven success in the role means you’re capable of onboarding more accounts and additional complexity. Your first priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks.You are also a team player who takes pride in your ability to handle administrative tasks with precision. Your commitment to excellence and dedication to customer satisfaction make you an invaluable asset to our team. 

• Help manage the overall customer onboarding process for our self-enrollment customers working closely with small business owners to set them up for success on the platform.
• Accurately verify and confirm the setup of newly committed accounts ensuring all details are correct and complete.
• Proactively identify and address potential bottlenecks or obstacles that will prevent a customer from completing their onboarding within the desired timeframe.
• Responsively handle inquiries from the self-enrollment customers providing clear and helpful answers to customer questions.
• Collaborate closely with internal teams including the onboarding specialists to proactively address and resolve customer needs or special requests.
• Provide high-quality support to customers through phone and email as needed.
• Support the whole team by handling out-of-office coverage and ad hoc requests by customers and managers.
• Embody the Justworks brand and advocate for your customers’ best interests with key stakeholders on other teams
• Performs other related duties as assigned with an emphasis on- 
• Customer Focus - Build strong customer relationships and delivery customer-centric solutions 
• Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
• Collaborates - Building partnerships and working together with others to meet shared objectives
• Curious - The innate desire to learn grow and understand

As a Senior Customer Onboarding Associate how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others understanding their problems and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable being committed and accepting ownership for one's decisions actions and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right or a better way of doing things.
• Curious - the innate desire to learn grow and understand.

In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude.
• Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible but no simpler.”

• Minimum of 1-3 years of professional experience
• Customer support skills and comfort handling challenging situations over the phone - ability to be empathetic compassionate responsive and resourceful
• Strong written and verbal communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to work as part of a team and be resourceful and adaptable
• Ability to come up with creative solutions to any problem you face
• Ability to organize and prioritize your workload with multiple competing deadlines and priorities
• Ability to mentor teammates and foster a collaborative supportive and high-performing team environment/culture

The base wage range for this position based in our New York City Office is targeted at $28.85 to $31.74 per hour.

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What We Do

Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits automated payroll HR tools and compliance support— all in one place.

Why Work With Us

We're building a world in which starting running and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment build something meaningful and have fun while doing it join us.

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