Job Description
As Marqeta’s Senior Onboarding Project Manager, you will be a vital part of our mission to change the way money moves. You'll work within our GTM team, which comprises four critical functions: Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships. In this role, you'll be responsible for educating, motivating, and launching our
customers on the Marqeta platform.
We work Flexible First. This role can be performed remotely anywhere within United States or from our Oakland, CA office. We’d love for you to join us!
The Impact You’ll Have
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- Act as the primary point of contact for customers during implementation, building relationships and understanding integration needs.
- Use project management tools and methodologies to deliver projects on time and to exceptional standards.
- Develop deep relationships within Marqeta to streamline customer onboarding.
- Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.
Who You Are
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or equivalent experience and PMI certification.
- Significant track record in customer-facing project delivery/management roles.
- Great organizational skills with a proven ability to manage complex projects.
- Complete knowledge and full understanding of project management principles and practices within a professional discipline.
- Ability to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify causes and devise solutions.
- At ease with technology, product, legal, and B2B technology applications.
- Superior communication skills and a positive attitude.
- Comfortable with ambiguity and changing priorities in a fast-paced environment.
- Ability to work independently on problems of diverse scope, with work reviewed at critical points.
Nice-To-Haves
- Background in payments or financial services
- Experience with implementation projects for mid-market and enterprise clients
- Familiarity with Smartsheets, Jira, Salesforce, and other collaboration tools
- Experience supporting Revenue-facing teams in a POD sales structure
Your Manager
- Lyli Garcia, Manager, Onboarding
Recruiter For This Role
- Katie Bamba
Typical Process
- Application submission
- Recruiter phone call, 30min
- Hiring manager video call, 45min
- Virtual “Onsite” Panel Presentation Interview, 45min
- Final Round with Leader, 30min
- Offer!
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
- National: A baseline tier that applies to most of the geographic territory of the United States.
- Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
- National: $81,600 - $108,800
- Premium: $91,800 - $122,400
- Premium Plus: $102,000 - $136,000
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
– Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding today’s realities while challenging ourselves to do better and take on the status quo.Â
– Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work, so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance.
– Innovative Simplicity: We believe that simplicity is powerful, especially in innovation—making a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more.
– Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporations, our impact goes deep and wide. And we’ve got the results to prove it.
– Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers and draw energy from that challenge and opportunity.
Equal Employment Opportunity, Accommodations and PrivacyÂ
Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.Â
Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.
If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.
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Date Posted
09/12/2024
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3
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