Senior Onboarding Project Manager (Contractor)

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time.   Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

As a  Senior Onboarding Project Manager (Contractor) you will report to the Director of Customer Onboarding. This visible position will require the successful candidate to roll up their sleeves and help expand and build our customers on the Marqeta platform. You’ll be expected to partner with cross-functional teams outside of our immediate organization in delivering solutions for our customers.  This candidate should be able to see around corners, drive stakeholders with milestones, and communicate clearly across the business. This role has a  large variety of types of solutions they are responsible for, each with potential customizations.  As a critical piece of Marqeta’s and the Customer’s success, this role should be laser-focused on delivering the statement of work for the customer while protecting both the customer and the business.  This candidate needs to be able to balance communication channels with all levels of both Marqeta and our customer’s business. 

The GTM team comprises four critical functions: Revenue, Strategy & Operations, Customer Solutions & Delivery,  and Partnerships. We are a group chalked full of subject matter experts, and we function as a vital enablement layer for Marqeta’s tech teams to build best-in-class custom banking and global money movement functionality in a compliant, scalable manner. In sum, this team spans horizontally across Marqeta and is vital to both the company’s, as well as our customers, long-term success.

We work Flexible First. This role can be performed remotely anywhere within the United States with a preference for CST. . We’d love for you to join us!

What You’ll Do

• Act as the primary internal stakeholder for a key Marqeta reseller partner, primarily as the point of contact for day-to-day technical operations and as the SME for onboarding/implementation projects. 
• Master Marqeta internal tools, systems, and processes and use proven project management tools and methodologies to ensure our partners’ projects are delivered on time and to an exceptional standard.
• Work with our partner, payment networks, banks, vendors, and multiple cross-functional teams to ensure our partners’ programs are delivered with accuracy and quality in-tact. 
• Develop deep relationships within Marqeta and advocate on behalf of the partner to ensure we’re doing all we can to find answers and solutions quickly, predictably, and reliably. 
• Communicate often and openly. You’ll not only be comfortable in a regulated and technical environment, but also comfortable with cross-functional work and partner management. 

What We’re Looking For

• 8+  years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• Flexibility with schedule given working for a US company based in California (though will work to respect time zones. Preference for CST.)
• Significant track-record in partner/customer-facing project delivery/management roles.
• Great organizational skills. Proven ability to prioritize, manage, and deliver multiple, complex projects on time.
• Highly self-motivated and feels at home working aggressive schedules.
• Able to build strong working relationships across multiple teams.
• At home and at ease with technology, product, legal, B2B technology applications and how technology platforms serve customer businesses.
• Superior communication skills (interpersonal, verbal, presentation written, email).
• Positive attitude, work ethic and high integrity, a team player, who is adaptable, resourceful, and self-starter who is able to work independently.
• Highly organized and self-motivated to create and execute Project deliverables.
• Comfort in the ambiguity of changing priorities and flexibility to new ideas within a fast-paced environment. 
• Exercises judgment within defined procedures and practices to determine appropriate action. 
• Applies learned techniques and contributes to analysis and investigation to solve problems. 
• Normally receives little instruction on day-to-day work, general instructions on new assignments.
• Ability to travel: <10%

Nice-To-Haves

• Partner/client management experience

Your Manager

• Sarah Hauber

Recruiter For This Role

• Katie Bamba

Typical Process

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” 
• Offer!