Senior Onboarding Specialist

Why join Safeguard Global?  

We want to help you “Work in Any Way” - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. 

Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You. 

The role in a nutshell:

The Senior Onboarding Specialist will act as primary point of contact for clients during the implementation process, working closely with our internal operational teams as well as partners across the globe to ensure client requirements are met. The Senior Onboarding Specialist is not just an expert in GEO processes but acts as a driver and influencer to the client to manage and ensure fulfillment of complex, multi-faceted projects. Your goal will be to deliver high-quality implementation projects within agreed timelines, while providing exceptional customer service and ensuring client satisfaction.

How you will make a difference:

• Serve as primary point of contact during the onboarding process for new and existing clients, building a strong relationship with client stakeholders.
• Create and maintain project plans tailored to the client’s needs. Monitor and manage project progress, ensuring that project deliverables meet or exceed client expectations and company quality standards.
• Collaborate with internal Operational teams as well as external partners to support timely and smooth onboarding.
• Ensure setup and adoption of all Safeguard Global technologies and applications. Provide platform training sessions to ensure clients have a solid understanding of features and functionalities for our applications.
• Work closely with Client Success Managers/Directors to share client knowledge and ensure a smooth transition into go-live.
• Collaborate with Sales, Service Delivery, and Client Support stakeholders to identify and implement process improvement or corrective action where needed.

What will give you an advantage:

• Proven experience as an Implementation or Project Manager, preferably in a client-focused role
• Global corporate tax, accounting, or HR experience a plus
• Project management skills and familiarity with project management tools and methodologies is a plus
• Customer success mindset with a bias for proactive engagement and continuous improvement
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a cross-functional team.
• Exceptional problem-solving and decision-making abilities.
• Strong written and verbal communication skills

Who we are and what we do:

Safeguard Global is….Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe. 

Our Global Benefits

• Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.

• Bonding Leave: Enjoy paid leave to bond with your new family member.

• 2 Charitable Days: Contribute to causes you believe in.

• Reward & Recognition Program: Be rewarded for your success and championing our values.

• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

Why become a Guardian:

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.

• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. 

• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:

To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.

Welcome to the Future of Work! 

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.