Senior Onboarding Success Manager TWC

• Drive Strategic Engagement: Own a portfolio of enterprise and strategic customers building executive relationships and serving as a trusted advisor supporting customers at key journey milestones (including onboarding adoption and value realization)
• Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones adoption opportunities and potential risks thereby facilitating early and sustained product adoption and success with Atlassian solutions.
• Deliver Value at Scale: Deliver value through many engagements including webinars office hours and curated outreach.
• Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. high-level understanding of industry trends market dynamics and competitor activities.
• Mitigate Risk: Identify and mitigate churn risks through early risk identification intervention escalation and mitigation in collaboration with internal teams as needed
• Champion Customer Advocacy: Act as the Voice of the Customer sharing insights and feedback to influence Atlassian's products and services.
• Maintain Operational Excellence: Keep accurate records in Gainsight adhere to engagement frameworks and contribute to continuous improvement initiatives.

• 7+ years in Customer Success Account Management or related SaaS roles with a proven track record managing enterprise and strategic customer relationships in a complex SaaS environment.
• Demonstrated experience driving adoption and business transformation within large global organizations.
• Expertise in executive stakeholder management consultative engagement and program management.
• A customer-centric mindset with a passion for driving adoption value realization and customer satisfaction.
• Demonstrated ability to quickly and effectively build trusted relationships and guide customers to business outcomes through scalable engagement strategies.
• Understanding of common Jira and Confluence end-user use cases and ways of working.
• Experience establishing collaborative relationships across product sales support marketing and solution partners to facilitate a seamless customer experience.
• Strong organizational and time management skills; ability to manage multiple priorities and engagements simultaneously.
• Adaptability and a commitment to continuous learning in a dynamic fast-paced environment.
• Exceptional verbal and written communication skills.
• Experience with Gainsight (or similar CRM tool) Salesforce and BI tools such as Tableau.

What We Do

Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira Confluence Trello Loom and Rovo. More than 300000 businesses worldwide rely on Atlassian’s technology including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan track and deliver their biggest ideas together.

Why Work With Us

At Atlassian we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.

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